failed startup

[rayanss]

Hi

I have been using MPE since version 1.0 and its a great software... I have downloaded 1.7.3, installed without errors and when I launched it, the start-up screen is there without any action...

when i go to the task manager the program is running normally ...

I am using Vista business..

any help plz?

the log file is below

Logdatei MyPhoneExplorer
************************
Programmversion: 1.7.3
Datum: 8/20/2009

12:01:07.84 Setting Port:
12:01:07.85 Setting Baud:
12:01:07.85 Avaiable Ports: COM3=Winachsf0; COM4=\Device\BthModem1; COM5=\Device\BthModem0; COM6=\Device\BthModem2;
12:01:08.02 frmSplash geladen


Thank you

Rayan

[FJ]

Seems to be the issue described in the FAQ: http://www.fjsoft.at/forum/viewtopic.php?p=16648#16648

Please run the windows installer cleanup utility

[Gast]

Thank you for the reply FJ, but I have installed the clean up utility but I couldnt find MPE among the list....

Plus, when I start MPE I dont get a message to install a program, I only get the startup screen with "Loading Interface" and nothing happens..

Thank you

Rayan

[rayanss]

sorry to post a reply without signing in...

[FJ]

MyPhoneExplorer does not use the Windows Installer. When MyPhoneExplorer loads some librarys the Windows Installer hangs in and thinks there is something to do - its a bug in the Windows Installer - it has directly nothing to do with the Installation of MyPhoneExplorer. You can also try to fix your registry with RegSeeker or you coulddisable the Windows Installer-Service for testing.

[rayanss]

well FJ unfortunately the windows installer service was shutdown from the whole beginning and MPE was not working.

i have also tried to install versions 1.3.3 and 1.4.5 but still the same.

I hate VISTA!!

[FJ]

To check the installer-problem it could also help if you take a look at the Taskmanager. If another process gets started except MyPhoneExplorer.exe when starting then it has something to do with Installer-Bug.


To be sure that it was not a worst Installation and that its not an Access-Rights-Problem of Vista you can try this:

- uninstall MyPhoneExplorer
- create a new Admin-Useraccount
- disable UAC (User account control)
- disable DEP (Data Execution Prevention)
- disable your Virus-Scanner (dont forget to disconnect the PC from Web before)
- log in into the new Admin-Account
- run the Setup of MyPhoneExplorer via rightclick->Run as Administartor

Maybe this procedure works. If MPE is installed and can be started then you can switch back to your old profile and enable the disabled features.

[rayanss]

Thank you so much FJ for the support...

I think the problem was from "run as Admin" option. I have tried it again on my account and it is working fine..

Thank you man

Rayan

[Xv]

I'm using Vista
I normally use a RegularUser account, and there is where I want to use MyPhoneExplorer. I don't mind having to enter Admin credentials to launch it.

When opening MPE explorer from the RegularUser desktop, the "loading interface" splash screen does not go away. If I do it as RegularUser, the splash screen is in German. If I do it as Admin, the splash screen is in English. But they never go away.

Thank in advance for any input
-Xavier

[FJ]

Is there a errormessage behind the splash-screen ?

[Gast]

Ah! That was hard to notice and still harder to read!

Code: Alles auswählen

************** Exception Text **************
System.OverflowException: Arithmetic operation resulted in an overflow.
   at System.IntPtr.op_Explicit(IntPtr value)
   at h.a(Message& A_0)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

-Xavier

[FJ]

This message comes not from MyPhoneExplorer - depending the text i think it comes from a debugger in background or from another program.

Did MyPhoneExplorer work in the past or did you got the problem directly after installing MPE the first time ?

[Xv]

Fresh install; never worked in the regular user's desktop
It does work in an administrator's desktop

-Xavier

[FJ]

I think it has to do with this FAQ. The messagetext itself never appears in MyPhoneExplorer cause the message comes from a JIT-Compiler like used from the .NET-Applications. I think the Windows-Setup calls another executable before MPE loads and throught this the error appears.

[Xv]

After installing the PC Suite, MyPhoneExplorer started to work fine with my non admin user. Go figure...

-Xavier