FJ Software

If I disconnect my phone from my pc when MyPhoneExplorer is running then try to reconnect I get the above error. I still get it if MyPhoneExplorer is not running before I connect the phone.

I am using a W850i.

Activate "stable Connection", then you'll get a better errormessage

FJ hat geschrieben:Activate "stable Connection", then you'll get a better errormessage

All it says is COM 7 could not be opened. Port cannot be found

There is something wrong with the drivers, do you use the USB-Cable ?

FJ hat geschrieben:There is something wrong with the drivers, do you use the USB-Cable ?

Yes I do....

This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

FJ hat geschrieben:This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

Where do I find device manager?

system control panel->system->hardware->device manager

FJ hat geschrieben:This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

The page refreshes, but nothing changes.....

Try another USB-Port, reinstall the drivers, restart the pc,....

FJ hat geschrieben:Try another USB-Port, reinstall the drivers, restart the pc,....

Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone?

Still getting the same problem

Ok, if you followed my instructions then my knowledge goes to the end.

kirkie hat geschrieben:

FJ hat geschrieben:Try another USB-Port, reinstall the drivers, restart the pc,....

Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone?

Can you advise with this?

Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60

FJ hat geschrieben:Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60

Sorry for sounding thick, but is that Program files - Sony Ericsson - Mobile2 or Update Service as they both say drivers. Once in there do I delete the whole file saying drivers?

No. deinstall the drivers in the devicemanager - not in the Program-Files folder

When I plug my phone in it comes up with:

Sony Ericsson Device 038 USB WMC Data Modem
Sony Ericsson Device 038 USB WMC Modem

Is that right and is it both I delete & reinstall?

Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone

FJ hat geschrieben:Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone

I will give it a go as when I disconnect and connect again they are not showing and this is when I get the problem.