Could Not Open COM7

kirkie · Beitrag von **kirkie** » Di 3. Apr 2007, 16:44

If I disconnect my phone from my pc when MyPhoneExplorer is running then try to reconnect I get the above error. I still get it if MyPhoneExplorer is not running before I connect the phone.

I am using a W850i.

Beitrag von FJ » Di 3. Apr 2007, 17:04

Activate "stable Connection", then you'll get a better errormessage

kirkie · Beitrag von **kirkie** » Di 3. Apr 2007, 17:16

FJ hat geschrieben:Activate "stable Connection", then you'll get a better errormessage

All it says is COM 7 could not be opened. Port cannot be found

Beitrag von FJ » Di 3. Apr 2007, 18:52

There is something wrong with the drivers, do you use the USB-Cable ?

kirkie · Beitrag von **kirkie** » Di 3. Apr 2007, 19:01

FJ hat geschrieben:There is something wrong with the drivers, do you use the USB-Cable ?

Yes I do....

Beitrag von FJ » Di 3. Apr 2007, 19:15

This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

kirkie · Beitrag von **kirkie** » Di 3. Apr 2007, 19:19

FJ hat geschrieben:This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

Where do I find device manager?

Beitrag von FJ » Di 3. Apr 2007, 19:20

system control panel->system->hardware->device manager

kirkie · Beitrag von **kirkie** » Di 3. Apr 2007, 19:22

FJ hat geschrieben:This problem has basicly nothing to do with MyPhoneExplorer. Normally the drivers of the USB-Cable make the virtual ports visible on every reconnect. Open the windows devicemanager and go to "Modems", then disconnect/reconnect the phone and look what happens.

The page refreshes, but nothing changes.....

Beitrag von FJ » Di 3. Apr 2007, 19:59

Try another USB-Port, reinstall the drivers, restart the pc,....

kirkie · Beitrag von **kirkie** » Mi 4. Apr 2007, 14:40

FJ hat geschrieben:Try another USB-Port, reinstall the drivers, restart the pc,....

Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone?

kirkie · Beitrag von **kirkie** » Di 10. Apr 2007, 11:48

Still getting the same problem

Beitrag von FJ » Di 10. Apr 2007, 18:21

Ok, if you followed my instructions then my knowledge goes to the end.

kirkie · Beitrag von **kirkie** » Di 10. Apr 2007, 18:27

kirkie hat geschrieben:
FJ hat geschrieben:Try another USB-Port, reinstall the drivers, restart the pc,....
Do I have to delete the old drivers 1st and if so how? Do I get the drivers from the disc that came with the phone?

Can you advise with this?

Beitrag von FJ » Mi 11. Apr 2007, 08:01

Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60

kirkie · Beitrag von **kirkie** » Mi 11. Apr 2007, 08:13

FJ hat geschrieben:Yes - deinstall the installed drivers. Delete it. Then disconnect your phone from the cable, insert the SE-CD and connect your phone again. Windows should ask for the drivers, they are located on the CD in the subfolder Drivers/DCU-60

Sorry for sounding thick, but is that Program files - Sony Ericsson - Mobile2 or Update Service as they both say drivers. Once in there do I delete the whole file saying drivers?

Beitrag von FJ » Mi 11. Apr 2007, 11:39

No. deinstall the drivers in the devicemanager - not in the Program-Files folder

kirkie · Beitrag von **kirkie** » Mi 11. Apr 2007, 13:58

When I plug my phone in it comes up with:

Sony Ericsson Device 038 USB WMC Data Modem
Sony Ericsson Device 038 USB WMC Modem

Is that right and is it both I delete & reinstall?

Beitrag von FJ » Mi 11. Apr 2007, 14:44

Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone

kirkie · Beitrag von **kirkie** » Mi 11. Apr 2007, 14:48

FJ hat geschrieben:Correct - MyPhoneExplorer can use one of these two Ports and if you have a right configured System these two Ports will appear also after reconnecting the phone

I will give it a go as when I disconnect and connect again they are not showing and this is when I get the problem.