cannot sync

[sephora]

Pls. help. its been a week and i could not sync my SE w810i. it keeps giving me the error message "Connection to phone could not be established.. (Port cannot be found). i've tried uninstalling then reinstalling MyPhoneExplorer, but it still doesn't work. Please help.

[FJ]

How do you want to connect ? USB or Bluetooth ? Please post the logfile after the errormessage

[Gast]

I would like to connect using cable. it's still not connecting. pls help.

Logdatei MyPhoneExplorer
************************
Programmversion: 1.7.6
Datum: 12/24/2010

13:19:37.20 Setting Port: 3
13:19:37.20 Setting Baud: 921600
13:19:37.20 Avaiable Ports: COM3=Winachsf0;
13:19:37.21 Main Load frmSplash
13:19:37.28 Load frmSplash...
13:19:37.28 Show splash...
13:19:37.28 frmSplash geladen
13:19:38.13 Hauptfenster wird geladen
13:19:38.40 Sidebar fertig geladen
13:19:39.82 UC SMS wird geladen
13:19:39.87 UC Phonebook wird geladen
13:19:39.90 UC Phonebook fertig geladen
13:19:39.91 UC Calls wird geladen
13:19:39.93 UC Organizer wird geladen
13:19:40.04 Organizer initiated
13:19:40.08 Startpage=3
13:19:40.08 UC Filebrowser wird geladen
13:19:40.18 UC Filebrowser fertig geladen
13:19:40.18 UC AppBrowser wird geladen
13:19:40.19 UC Notes wird geladen
13:19:40.21 UC Calls wird geladen
13:19:40.24 Setting Lastuser: Sony Ericsson W810 [352337016055907]
13:19:40.26 Lade Userdatenbank: Sony Ericsson W810 [352337016055907]
13:19:40.27 LoadDatafile: Phonebook.dat(49417 Bytes)
13:19:40.54 LoadDatafile: SimPhoneBook.dat(213 Bytes)
13:19:40.55 Kontakte geladen
13:19:40.55 LoadDatafile: Calls.dat(3926 Bytes)
13:19:40.65 Anrufe geladen
13:19:40.66 LoadDatafile: Organizer.dat(19963 Bytes)
13:19:40.76 Organizer geladen
13:19:40.76 LoadDatafile: Notes.dat(4542 Bytes)
13:19:40.77 Notizen geladen
13:19:40.79 Load SMS Data...
13:19:40.79 LoadDatafile: SMS.dat(32334 Bytes)
13:19:40.79 SMS - Datenbank wird geladen...
13:19:40.83 SMS Laden - Readfile: 0 Split: 0 Parse: 46 HandleMultiSMS: 0 Nachrichten: 196
13:19:40.86 LoadDatafile: SMSArchive.dat(2809333 Bytes)
13:19:41.33 SMS Archiv laden - Parse: 500
13:19:44.47 RefreshList (Archive): Addrows=2215 Sort=717 MenuUpdate=32 Redraw=15
13:19:44.47 SMS Data Loaded...
13:19:44.47 SMS geladen
13:19:44.78 Hauptfenster fertig geladen
13:19:48.12 Avaiable Ports: COM3=Winachsf0;
13:19:48.12 Neue COM-Bibliothek wird verwendet
13:19:48.12 SPort Properties set, opening COM3
13:19:48.28 After OpenPort
13:19:48.28 Settimeout: RT=2000 WT=500
13:19:48.78 Port 3 wurde geöffnet !
13:19:48.78 bOpened=True
13:19:48.78 [TX]: AT+CGSN
13:19:48.79 [RX]: AT+CGSN
13:19:48.79 [RX]: ERROR
13:19:48.79 Got no Model, close port
13:19:48.79 Port 3 wird geschlossen
13:19:48.94 Port wurde geschlossen
13:19:48.94 Phone could not be identified
13:19:48.94 Refresh ComDescriptions...
13:19:48.94 MODEM: COM3 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=HDAUDIO Soft Data Fax Modem with SmartCP InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5067&SUBSYS_103C360B&REV_1003\4&204CFB37&0&0002
13:19:48.94 ErrMsg: Connection to phone could not be established:
Phone could not be identified
13:19:52.40 Avaiable Ports: COM3=Winachsf0;
13:19:52.40 Neue COM-Bibliothek wird verwendet
13:19:52.41 SPort Properties set, opening COM5
13:19:52.41 After OpenPort
13:19:52.41 Could not open COM5! (Port cannot be found)
13:19:52.41 bOpened=False
13:19:52.41 Could not open COM5! (Port cannot be found)
13:19:52.41 Refresh ComDescriptions...
13:19:52.41 MODEM: COM3 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=HDAUDIO Soft Data Fax Modem with SmartCP InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5067&SUBSYS_103C360B&REV_1003\4&204CFB37&0&0002
13:19:52.41 ErrMsg: Connection to phone could not be established:
Could not open COM5! (Port cannot be found)
13:19:56.79 Avaiable Ports: COM3=Winachsf0;
13:19:56.79 Neue COM-Bibliothek wird verwendet
13:19:56.79 SPort Properties set, opening COM5
13:19:56.79 After OpenPort
13:19:56.79 Could not open COM5! (Port cannot be found)
13:19:56.79 bOpened=False
13:19:56.79 Could not open COM5! (Port cannot be found)
13:19:56.79 Refresh ComDescriptions...
13:19:56.79 MODEM: COM3 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=HDAUDIO Soft Data Fax Modem with SmartCP InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5067&SUBSYS_103C360B&REV_1003\4&204CFB37&0&0002
13:19:56.79 ErrMsg: Connection to phone could not be established:
Could not open COM5! (Port cannot be found)
13:20:14.80 Avaiable Ports: COM3=Winachsf0;
13:20:14.80 Neue COM-Bibliothek wird verwendet
13:20:14.80 SPort Properties set, opening COM5
13:20:14.80 After OpenPort
13:20:14.80 Could not open COM5! (Port cannot be found)
13:20:14.80 bOpened=False
13:20:14.80 Could not open COM5! (Port cannot be found)
13:20:14.80 Refresh ComDescriptions...
13:20:14.81 MODEM: COM3 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=HDAUDIO Soft Data Fax Modem with SmartCP InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5067&SUBSYS_103C360B&REV_1003\4&204CFB37&0&0002
13:20:14.81 ErrMsg: Connection to phone could not be established:
Could not open COM5! (Port cannot be found)
13:21:20.96 Refresh ComDescriptions...
13:21:20.96 MODEM: COM3 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=HDAUDIO Soft Data Fax Modem with SmartCP InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5067&SUBSYS_103C360B&REV_1003\4&204CFB37&0&0002
13:21:21.80 StickyNotesPath=C:\Windows\Sysnative\StikyNot.exe FileExists=True
13:21:21.84 StickyNotesTitle=Sticky Notes

[FJ]

The computer does not "see" your phone. Maybe you did not install the drivers for your phone or - cause you have an older model - the Pins of the cable are not correct, this happens more often than you think so clean the connector of the phone.