MPC crashes after splash screen

[mmatz]

I was using MPE v1.7.3 for about longer period without problem.
When I started it today, i got some error about invalid licence.

In order to try to fix it, I uninstalled it and installed MPE v1.8.1.
Now, every time I start it, it crashes right after splash screen.

Deleting MyPhoneExplorer in AppData didn't helped.
Operating system is Windows 7 64-bit.

Here are the contents of debug.txt:

Code: Alles auswählen

************************
Programmversion: 1.8.1
Datum:   2.4.2011.

12:41:59.94       Setting Port: 
12:41:59.94       Setting Baud: 
12:41:59.94       Avaiable Ports: COM1=\Device\Serial0; COM3=\Device\AgereModem5; COM9=\Device\porte9; COM10=\Device\porte10; COM11=\Device\s115mdm0; COM12=\Device\s115mdm1; COM13=\Device\s115mgmt0; COM14=\Device\s115obex0; COM15=\Device\porte15; COM16=\Device\porte16; COM17=\Device\porte17; COM18=\Device\porte18; COM19=\Device\porte19; COM20=\Device\porte20; COM21=\Device\porte21; COM22=\Device\porte22; COM40=\Device\porte40; 
12:41:59.94       Main Load frmSplash
12:41:59.95       Load frmSplash...
12:41:59.95       Show splash...
12:41:59.96       frmSplash geladen
12:42:00.65       Hauptfenster wird geladen
12:42:00.86       Sidebar fertig geladen
12:42:01.01       UC SMS wird geladen
12:42:01.06       UC Phonebook wird geladen
12:42:01.09       UC Phonebook fertig geladen
12:42:01.09       UC Calls wird geladen
12:42:01.12       UC Organizer wird geladen
12:42:01.19       Organizer initiated
12:42:01.21       Startpage=1
12:42:01.22       UC Filebrowser wird geladen
12:42:01.28       UC Filebrowser fertig geladen
12:42:01.28       UC AppBrowser wird geladen
12:42:01.29       UC Notes wird geladen
12:42:01.30       UC Calls wird geladen
12:42:01.33       Setting Lastuser: 
12:42:01.35       Lade Userdatenbank: 
12:42:01.37       Kontakte geladen
12:42:01.37       Anrufe geladen
12:42:01.37       Organizer geladen
12:42:01.38       Notizen geladen
12:42:01.38       SMS geladen

Any kind of help is appreciated.

[FJ]

Do you get any error message behind the splash screen ?

[mmatz]

After splash ends, window opens for one second and closes instantly.
No error message, or anything similar, just crash to desktop.

[Caz]

I have the same problem!! it's really annoying as i want to get it working but feel helpless!!

[Gast]

I would really like to make this software work on my computer as I used it before and found it to be great.
But if don't manage to do that, I'll indeed move to another software.

[mmatz]

FJ, anything?

[FJ]

Please ensure that you have Admin-Access when installing MyPhoneExplorer.

To detect a installation-problem please tell me which errormessage you get when you run this tool: www.fjsoft.at/files/TestApp.zip

[Gast]

Hi, I think I have a similar problem, it's not a "connection-problem" with my phone, but when I click on MPE (i've got the 1.8 version, which worked properly until today!) I can only see the splash screen and then NOTHING. The program doesn't start and doesn't show any error message.
Do I have to upgrade the version to 1.8.1? before doing that I just want to know if there's another solution, because I'm afraid to lose the data I saved in MPE...
If it can help, I have Windows 7, and last week updated to Service Pack 1 .. maybe some compatibility problems??
Thank you for your attention..

[mmatz]

I'm sure I have administrator rights when running the installation as I'm the only user on my computer, and my UAC if off.
Your TestApp runs without problem and without any error message.

[FJ]

And you tried already to delete the userdata-folder ?

@Gast: rename the Userdatafolder from "MyPhoneExplorer" to "MyPhoneExplorer_backup" and then try again. The folder is located in %appdata%

[Caz]

Ye I managed to run your TestApp fine, no problem, but the MPE program is still doing what everyone else says here, same as before, even with old and new versions..
I really want this to work on mine too! it'll help me get rid of my old phones massively if i can save all the stuff i have in there onto the PC!

Thanks!

[Caz]

PS. forgot to mention, i have windows XP..

[mmatz]

And you tried already to delete the userdata-folder ?

I did, as I said in the first post:

Deleting MyPhoneExplorer in AppData didn't helped.

[Gast]

same here
Installation on Windows 7 64 bit successful, it shows splash screen, and the sync icon appeared on system tray. The interface showed up for 1 sec, then disappeared. The sync icon disappeared too

No error message

Tried using Administrative mode for installation and starting, same result.
Tried using compatibility mode to XP SP3, same result.

uninstalled

[StefanGaller]

please post debug log:

How to create a Debug-Log?

This can be found in the MyPhoneExplorer in "File->Settings" click on "Show Log file"
or (if the MyPhoneExplorer crashed (note: reopen MPE deletes old Debug.log)):
Windows -> Start -> Run (or on Vista/Win 7 just type into the field):
%appdata%
Go to the folder "MyPhoneExplorer", open the file Debug.txt and post the content into your thread!
(It might be a good idea to modify your IMEI with the String "IMEI" or something you prefer Wink before you post the log ).

[Gast]

same problem here, windows 7, x64

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.1
Datum: 27/04/2011

21:50:55.85 Machine works as Double-Byte-Character-System!
21:50:55.85 Setting Port:
21:50:55.85 Setting Baud:
21:50:55.86 Avaiable Ports: COM1=\Device\Serial0; COM3=\Device\swvcomm4; COM4=\Device\swvcomm0; COM5=\Device\swvcomm2; COM6=\Device\swvcomm3; COM7=\Device\swvcomm5; COM9=\Device\Serial8; COM10=\Device\Serial9; COM15=\Device\Serial14; COM28=\Device\swvcomm1;
21:50:55.86 Main Load frmSplash
21:50:55.87 Load frmSplash...
21:50:55.87 Show splash...
21:50:55.94 frmSplash geladen
21:50:56.62 Hauptfenster wird geladen
21:50:56.98 Sidebar fertig geladen
21:50:57.15 UC SMS wird geladen
21:50:57.22 UC Phonebook wird geladen
21:50:57.26 UC Phonebook fertig geladen
21:50:57.26 UC Calls wird geladen
21:50:57.29 UC Organizer wird geladen
21:50:57.39 Organizer initiated
21:50:57.47 Startpage=1
21:50:57.49 UC Filebrowser wird geladen
21:50:57.58 UC Filebrowser fertig geladen
21:50:57.58 UC AppBrowser wird geladen
21:50:57.59 UC Notes wird geladen
21:50:57.60 UC Calls wird geladen
21:50:57.64 Setting Lastuser:

[FJ]

21:50:55.85 Machine works as Double-Byte-Character-System!

I think its caused from DBCS-Mode. If the PC is working in this mode then some internal important routines will make problems - i tried to fix this issue already but it was not possible.

You could disable DBCS by setting the system-charset to english instead of chinese but i'm afraid this will cause problems with other programs

[mmatz]

What about my problem (thread starter)? Should I wait for possible solution, or search for another software?

[FJ]

Sorry, the problem was not fixed for you...

When I started it today, i got some error about invalid licence.

Do you have a screenshot or at least the exact text of this message ?

[mmatz]

As I said, I don't have license problem anymore.
I had it with MPE 1.7.5, but I uninstalled it and installed MPE 1.8.1.
Now application crashes every time after splash screen.