Outlook 2010 & T-Mobile G2 - can't connect

[DRush]

I recently upgraded Office from 2003 to 2010. Previously was able to sync Outlook contacts and calendar with my T-Mobile G2 with Google phone but now get error message that can't connect.

[FJ]

Post the logfile please

[DRush]

I recently upgraded Office from 2003 to 2010. Previously was able to sync Outlook contacts and calendar with my T-Mobile G2 with Google phone but now get error message that can't connect.

Here's the log file.


Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.0
nightly vom 11/5/2010 10:55:21 PM
Datum: 11/8/2010

07:05:19.84 Setting Port: 999
07:05:19.84 Setting Baud: 115200
07:05:19.84 Avaiable Ports: COM0=;
07:05:19.84 Main Load frmSplash
07:05:19.87 Load frmSplash...
07:05:19.88 Show splash...
07:05:19.88 frmSplash geladen
07:05:20.61 Hauptfenster wird geladen
07:05:21.02 Sidebar fertig geladen
07:05:21.26 UC SMS wird geladen
07:05:21.38 UC Phonebook wird geladen
07:05:21.44 UC Phonebook fertig geladen
07:05:21.44 UC Calls wird geladen
07:05:21.47 UC Organizer wird geladen
07:05:21.64 Organizer initiated
07:05:21.68 Startpage=1
07:05:21.68 UC Filebrowser wird geladen
07:05:21.75 UC Filebrowser fertig geladen
07:05:21.75 UC AppBrowser wird geladen
07:05:21.76 UC Notes wird geladen
07:05:21.77 UC Calls wird geladen
07:05:21.81 Setting Lastuser: HTC T-Mobile G2 [359116032851884]
07:05:21.81 Lade Userdatenbank: HTC T-Mobile G2 [359116032851884]
07:05:21.98 LoadDatafile: Phonebook.dat(142276 Bytes)
07:05:22.26 Kontakte geladen
07:05:22.27 LoadDatafile: Calls.dat(162 Bytes)
07:05:22.29 Anrufe geladen
07:05:22.30 LoadDatafile: Organizer.dat(19043 Bytes)
07:05:22.33 DoItemUpdate
07:05:22.38 DoItemUpdate fertig
07:05:22.41 Organizer geladen
07:05:22.41 Notizen geladen
07:05:22.42 Load SMS Data...
07:05:22.45 LoadDatafile: SMS.dat(324 Bytes)
07:05:22.45 SMS - Datenbank wird geladen...
07:05:22.45 SMS Laden - Readfile: 0 Split: 0 Parse: 0 HandleMultiSMS: 0 Nachrichten: 2
07:05:22.47 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
07:05:22.47 SMS Data Loaded...
07:05:22.47 SMS geladen
07:05:22.73 Hauptfenster fertig geladen
07:05:23.06 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
07:05:32.48 RunADBCommand: start-server
07:05:36.98 ADB CommandResponse: * daemon not running. starting it now *
* daemon started successfully *
07:05:36.98 RunADBCommand: devices
07:05:37.59 ADB CommandResponse: List of devices attached
07:05:37.59 Run DeviceTracker
07:05:37.65 Init Tracker
07:05:37.65 Connect to Android failed!
07:05:37.65 bOpened=False
07:05:37.65 No device attached to USB
07:05:37.65 Refresh ComDescriptions...
07:05:37.66 ErrMsg: Connection to phone could not be established:
No device attached to USB
07:05:37.74 Device Tracker Message: OKAY0000
07:05:50.39 RunADBCommand: start-server
07:05:51.01 ADB CommandResponse:
07:05:51.01 RunADBCommand: devices
07:05:51.69 ADB CommandResponse: List of devices attached
07:05:51.69 Connect to Android failed!
07:05:51.69 bOpened=False
07:05:51.69 No device attached to USB
07:05:51.69 Refresh ComDescriptions...
07:05:51.69 ErrMsg: Connection to phone could not be established:
No device attached to USB
07:06:21.31 Refresh ComDescriptions...
07:06:21.67 StickyNotesPath=C:\Windows\Sysnative\StikyNot.exe FileExists=True
07:06:21.72 StickyNotesTitle=Sticky Notes

[FJ]

Your phone was not connected when this log was written. Follow the tipps behind the "Help" Button in the errormessage

[DRush]

Your phone was not connected when this log was written. Follow the tipps behind the "Help" Button in the errormessage

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.0
nightly vom 11/5/2010 10:55:21 PM
Datum: 11/8/2010

19:50:10.69 Setting Port: 999
19:50:10.69 Setting Baud: 115200
19:50:10.69 Avaiable Ports: COM0=;
19:50:10.70 Main Load frmSplash
19:50:10.71 Load frmSplash...
19:50:11.17 Hauptfenster wird geladen
19:50:11.47 Sidebar fertig geladen
19:50:11.73 UC SMS wird geladen
19:50:11.82 UC Phonebook wird geladen
19:50:11.86 UC Phonebook fertig geladen
19:50:11.86 UC Calls wird geladen
19:50:11.89 UC Organizer wird geladen
19:50:12.02 Organizer initiated
19:50:12.04 Startpage=1
19:50:12.04 UC Filebrowser wird geladen
19:50:12.10 UC Filebrowser fertig geladen
19:50:12.10 UC AppBrowser wird geladen
19:50:12.11 UC Notes wird geladen
19:50:12.12 UC Calls wird geladen
19:50:12.16 Setting Lastuser: HTC T-Mobile G2 [359116032851884]
19:50:12.16 Lade Userdatenbank: HTC T-Mobile G2 [359116032851884]
19:50:12.40 LoadDatafile: Phonebook.dat(142276 Bytes)
19:50:12.67 Kontakte geladen
19:50:12.67 LoadDatafile: Calls.dat(162 Bytes)
19:50:12.69 Anrufe geladen
19:50:12.70 LoadDatafile: Organizer.dat(19043 Bytes)
19:50:12.74 DoItemUpdate
19:50:12.79 DoItemUpdate fertig
19:50:12.82 Organizer geladen
19:50:12.82 Notizen geladen
19:50:12.82 Load SMS Data...
19:50:12.83 LoadDatafile: SMS.dat(324 Bytes)
19:50:12.83 SMS - Datenbank wird geladen...
19:50:12.83 SMS Laden - Readfile: 0 Split: 0 Parse: 0 HandleMultiSMS: 0 Nachrichten: 2
19:50:12.86 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
19:50:12.86 SMS Data Loaded...
19:50:12.86 SMS geladen
19:50:12.95 Hauptfenster fertig geladen
19:50:12.97 GotAppCommand: Sync;FromJumplist
multisync

19:50:13.16 RunADBCommand: start-server
19:50:13.47 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
19:50:14.14 ADB CommandResponse:
19:50:14.14 RunADBCommand: devices
19:50:14.76 ADB CommandResponse: List of devices attached
19:50:14.76 Run DeviceTracker
19:50:14.80 Init Tracker
19:50:14.80 Connect to Android failed!
19:50:14.80 bOpened=False
19:50:14.80 No device attached to USB
19:50:14.80 Refresh ComDescriptions...
19:50:14.81 ErrMsg: Connection to phone could not be established:
No device attached to USB
19:50:14.87 Device Tracker Message: OKAY0000
19:50:33.53 Refresh ComDescriptions...
19:50:33.88 StickyNotesPath=C:\Windows\Sysnative\StikyNot.exe FileExists=True
19:50:34.01 StickyNotesTitle=Sticky Notes
19:52:04.36 RunADBCommand: start-server
19:52:04.96 ADB CommandResponse:
19:52:04.96 RunADBCommand: devices
19:52:05.57 ADB CommandResponse: List of devices attached
19:52:05.57 Connect to Android failed!
19:52:05.57 bOpened=False
19:52:05.57 No device attached to USB
19:52:05.57 Refresh ComDescriptions...
19:52:05.58 ErrMsg: Connection to phone could not be established:
No device attached to USB
19:52:16.88 Refresh ComDescriptions...

[FJ]

Its the same again - did you follow the tipps in the Help-Window ? (Enable USB-Debugging, install ADB-Drivers, etc...)

[DRush]

Can you recommend a set of instructions (eg, a website) for installing the ADB driver? I think this may be what's preventing my G2 from synchronizing, although it synchronized before I upgraded from Office 2003 to Office 2010.

[FJ]

Sorry, i don't know where you can get the drivers for the G2, but i'm sure Google will help you. In most cases
- you download the ADB-Drivers (often just a zipped folder), Google will help to find them
- enable USB-Debugging in phone
- if you connect your phone now via USB then Windows detects a new device and asks for drivers
- tell Windows the location of the extracted drivers