My SE w960i disconnect automatically

[powerofleo]

Hi,

I am using my phone explorer 1.7.5, and SE w960i (fully updated)

The problem is when i connect my phone to windows xp based machine (which is also fully updated) the phone connect without any problem, i can send and receive msgs, create backups etc. But after 4 to 5 min my phone disconnects automatically and my phone explorer shows error "that can not recognize phone"
.
I have changed my phone cable, reinstall my phone explorer (at least 4 times) but same problem.

Can any one please help me to solve this problem.

[Gast]

I cleaned my registry with clean up utilities
check windows for fully update
Reset the phone to default factory settings

Still i have problem

[FJ]

I'm sure your problem has nothing to do with MyPhoneExplorer
When your phone is not recognised: Do you have 2 entries in "Ports" and one in "Modems" of the phone ?

[powerofleo]

The phone is connected and i can use Sony Ericsson PC Suite
But when try to connect phone via My Phone Explorer still "Can not recongnize"

=============================
My Phone Explorer Debug Log
=============================
Logdatei MyPhoneExplorer
************************
Programmversion: 1.7.5
Datum: 07/03/2010

20:28:57.34 Setting Port: 3
20:28:57.34 Setting Baud: 921600
20:28:57.34 Avaiable Ports: COM3=\Device\Serial2; COM3=\Device\zebrmdm0; COM4=\Device\BtPort0; COM4=\Device\zebrmdm1; COM5=\Device\VCom5; COM6=\Device\VCom6; COM7=\Device\VCom7; COM8=\Device\VCom8; COM9=\Device\VCom9; COM10=\Device\VCom10; COM11=\Device\VCom11; COM12=\Device\VCom12; COM13=\Device\VCom13; COM14=\Device\VCom14; COM15=\Device\VCom15; COM16=\Device\VCom16; COM17=\Device\VCom17; COM18=\Device\VCom18; COM19=\Device\zebrsce0; COM20=\Device\Serial19; COM21=\Device\Serial20;
20:28:57.35 Main Load frmSplash
20:28:57.40 Load frmSplash...
20:28:57.40 Show splash...
20:28:57.43 frmSplash geladen
20:28:58.31 Hauptfenster wird geladen
20:28:59.04 Sidebar fertig geladen
20:28:59.12 Farbschema wurde gelesen
20:28:59.17 UC SMS wird geladen
20:28:59.23 UC Phonebook wird geladen
20:28:59.28 UC Phonebook fertig geladen
20:28:59.28 UC Calls wird geladen
20:28:59.31 UC Organizer wird geladen
20:28:59.40 Organizer initiated
20:28:59.54 Database: D:\Program Files\MyPhoneExplorer\zipcodes.mdb successfully loaded
20:28:59.57 Startpage=3
20:28:59.57 Startpage set
20:28:59.59 UC Filebrowser wird geladen
20:28:59.60 UC Filebrowser: Images werden geladen...
20:28:59.62 UC Filebrowser: Icons Haupttoolbar geladen
20:28:59.62 UC Filebrowser: Icons Detailtoolbar geladen
20:28:59.62 UC Filebrowser: Icons PLaylisttoolbar geladen
20:28:59.62 Lade Ordnericon
20:28:59.63 Lade Laufwerkicon
20:28:59.63 Lade sonstige Icons...
20:28:59.63 Lade Treeviewicons...
20:28:59.63 UC Filebrowser: Icons Listview geladen
20:28:59.63 UC Filebrowser: Sprachdaten werden geladen...
20:28:59.67 Winpreview exists=True
20:28:59.71 UC Filebrowser fertig geladen
20:28:59.71 UC AppBrowser wird geladen
20:28:59.71 UC Notes wird geladen
20:28:59.85 UC Calls wird geladen
20:29:00.12 Avaiable Ports: COM3=\Device\Serial2; COM3=\Device\zebrmdm0; COM4=\Device\BtPort0; COM4=\Device\zebrmdm1; COM5=\Device\VCom5; COM6=\Device\VCom6; COM7=\Device\VCom7; COM8=\Device\VCom8; COM9=\Device\VCom9; COM10=\Device\VCom10; COM11=\Device\VCom11; COM12=\Device\VCom12; COM13=\Device\VCom13; COM14=\Device\VCom14; COM15=\Device\VCom15; COM16=\Device\VCom16; COM17=\Device\VCom17; COM18=\Device\VCom18; COM19=\Device\zebrsce0; COM20=\Device\Serial19; COM21=\Device\Serial20;
20:29:00.12 Neue COM-Bibliothek wird verwendet
20:29:00.12 SPort Properties set, opening COM3
20:29:00.13 After OpenPort
20:29:00.13 Settimeout: RT=2000 WT=200
20:29:00.63 Port 3 wurde geöffnet !
20:29:00.63 [TX]: AT+CGSN
20:29:02.63 Port 3 wird geschlossen
20:29:02.75 Port wurde geschlossen
20:29:02.75 Phone could not be identified
20:29:02.75 Refresh ComDescriptions...
20:29:02.75 PORT: COM19 Enumerator=MCCICEB Displayed=Sony Ericsson PC-Connect Port InstanceID=MCCICEB\CEB_ZEBRCEB&SCE_{8164CCDF-8A85-48C4-9A2D-5D9735DAF48E}&OS_NT\1&431A56F&2&0038_0001
20:29:02.75 MODEM: COM3 Enumerator=USB LocationInfo=W960i FriendlyName=Sony Ericsson W960 USB Modem InstanceID=USB\VID_0FCE&PID_D065&MI_03\35950201107717_03
20:29:02.76 PORT: COM4 Enumerator=USB Displayed=Sony Ericsson W960 Application Port InstanceID=USB\VID_0FCE&PID_D065&MI_05\35950201107717_05
20:29:02.76 PORT: COM4 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth Communications Port InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000000
20:29:02.76 ErrMsg: Connection to phone could not be established:
Phone could not be identified
20:29:02.79 Setting Lastuser: Sony Ericsson W960i [359502011077171]
20:29:02.79 Lade Userdatenbank: Sony Ericsson W960i [359502011077171]
20:29:02.81 GMT Einstellungen geladen
20:29:02.81 InfoSMS geladen
20:29:02.88 LoadDatafile: Phonebook.dat(57266 Bytes)
20:29:03.12 LoadDatafile: SimPhoneBook.dat(8630 Bytes)
20:29:03.18 Kontakte geladen
20:29:03.18 LoadDatafile: Calls.dat(3232 Bytes)
20:29:03.35 Anrufe geladen
20:29:03.37 LoadDatafile: Organizer.dat(45 Bytes)
20:29:03.38 Organizer geladen
20:29:03.38 LoadDatafile: Notes.dat(532 Bytes)
20:29:03.40 Notizen geladen
20:29:03.42 Load SMS Data...
20:29:03.43 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
20:29:03.43 SMS Data Loaded...
20:29:03.43 SMS geladen
20:29:03.50 Hauptfenster fertig geladen
20:29:06.46 Refresh ComDescriptions...
20:29:06.48 PORT: COM19 Enumerator=MCCICEB Displayed=Sony Ericsson PC-Connect Port InstanceID=MCCICEB\CEB_ZEBRCEB&SCE_{8164CCDF-8A85-48C4-9A2D-5D9735DAF48E}&OS_NT\1&431A56F&2&0038_0001
20:29:06.48 MODEM: COM3 Enumerator=USB LocationInfo=W960i FriendlyName=Sony Ericsson W960 USB Modem InstanceID=USB\VID_0FCE&PID_D065&MI_03\35950201107717_03
20:29:06.48 PORT: COM4 Enumerator=USB Displayed=Sony Ericsson W960 Application Port InstanceID=USB\VID_0FCE&PID_D065&MI_05\35950201107717_05
20:29:06.48 PORT: COM4 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth Communications Port InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000000
====================================
END OF LOG
====================================

[powerofleo]

Now i am facing another problem.
.
I have restored backup from my SE Suite and now the MPE can not show the Sent messages (its totally blank, while in phone there are around 1300 msgs).
.
However other functions of MPE are working fine, can see inbox msgs, drafts, archive everything except that Sent msgs folder. And please note that there are couple of MMS messages also in Sent folder. (i dont think that will be an issue because with MPE 1.7.4 its showing fine, can see all the sent box messages)

[FJ]

It works always with the PC-Suite cause this app does not communicate throught the Modem-Port (and cause of this the PC-Suite is also not able to Send/Recieve messages, do calls,....)

20:28:57.34 Avaiable Ports: COM3=\Device\Serial2; COM3=\Device\zebrmdm0; COM4=\Device\BtPort0; COM4=\Device\zebrmdm1; COM5=\Device\VCom5; COM6=\Device\VCom6; COM7=\Device\VCom7; COM8=\Device\VCom8; COM9=\Device\VCom9; COM10=\Device\VCom10; COM11=\Device\VCom11; COM12=\Device\VCom12; COM13=\Device\VCom13; COM14=\Device\VCom14; COM15=\Device\VCom15; COM16=\Device\VCom16; COM17=\Device\VCom17; COM18=\Device\VCom18; COM19=\Device\zebrsce0; COM20=\Device\Serial19; COM21=\Device\Serial20;

In this line i see that COM3 exists twice on your system.
COM3=\Device\Serial2
COM3=\Device\zebrmdm0

This could raise your problem. Besides this there are alot of Virtual COM-Ports -> i think you have some chaos in devicemanager.

Cause sent messages: There are many known bugs on UIQ3-Phones. One of them is that its often not possible to list the messages. in the most cases it helps to delete messages from the folder (i know this is not a good solution). If you want you can send me the log after refreshing the messages to my mailaddres so i can verify if the problem comes from phone or not.

[powerofleo]

I will try to figure out the COM port problem and also since i have a backup of my phone data i will try to delete the messages and then will see whats going on when phone connect and sent folder have sync.
i will post my results.

thanks for your prompt response.

[powerofleo]

there is only one COM3 port and one for Sony Ericsson Com19

[FJ]

Ports are also listed in "Modems"
Nobody said that the twice COM3 is always present. Check the logfile for it

[powerofleo]

I think i have found the issue that disconnecting my phone from MPE.
.
If you have set lock to phone (to unlock * then Unlock and give the unlock code) it will disconnect the phone from MPE.
.
After unlocking it and then connect to MPE works fine, but if its lock again (automatically) then the phone will disconnect automatically.
.
MPE can not be used if phone is lock
this is case for W960i (world wide firmware updated from SEUS)
.
Please tell me how to resolve this issue.

[powerofleo]

sorry, for unlocking just use jog dial or hit any key on keypad and then enter the code to unlock the phone.

[FJ]

If you have set lock to phone (to unlock * then Unlock and give the unlock code) it will disconnect the phone from MPE.

I never heard about this behavior. i don't think this issue can be solved

[powerofleo]

Well i have this issue. I always lock my phone due to privacy of my msgs and pictures.
.
I also didnt think that this would be issue, but for using MPE i have to remove my locks (completely) and then after use of MPE enable them otherwise i can not use MPE.

.
anyway Thanks for such a great program.

[djcioc]

When i receive a call or a sms and my phone is connected with MPE, the program disconnects from my phone and i can't answer or anything. When i send sms, it disconnects too, and don't show me if the message was send. What can i do ?
I have win xp sp3 with all updates ... it's this a problem ?

[FJ]

This is a known problem of many newer models.
- clean the cable-connector of the phone
- never use Front-USB or USB-Hubs. Always use the rear USB-plug of your PC