run-time error 372 .. help pls

joan · Beitrag von **joan** » Sa 29. Mär 2008, 03:54

hi . i installed the latest version of my explorer. after running it, it says runtime error 372. Failed to load control 'phonebook' from. your version may be outdated..

in what way can i fix it?

thanks in advance..

Beitrag von FJ » Sa 29. Mär 2008, 09:16

Did you install MyPhoneExplorer with Admin-Rights ?
Which OS do you use ?

joan · Beitrag von **joan** » Sa 29. Mär 2008, 13:09

am using wndows XP

Beitrag von FJ » Sa 29. Mär 2008, 15:06

Did you install MyPhoneExplorer with Admin-Access ?

joan · Beitrag von **joan** » So 30. Mär 2008, 09:21

I have logged in as computer administrator when i installed it

Beitrag von FJ » So 30. Mär 2008, 13:03

OK, then download this Test-Tool and run it to find out which file causes the error. A errormessage should appear - post the content of the errormessage.

joan · Beitrag von **joan** » So 30. Mär 2008, 16:46

component 'ccrpDtp6.ocx or one of its dependencies not currently registered. a file is missing or invalid

___________________________________________________

Thank you

Beitrag von **manitougs** » So 30. Mär 2008, 17:18

Hi

Look into the folder C:\Programme\MyPhoneExplorer\DLL
Is the file in this folder?

lg mani

joan · Beitrag von **joan** » Mo 31. Mär 2008, 04:52

yes, the folder contains that file

Beitrag von FJ » Mo 31. Mär 2008, 06:05

Then try to register it manually (Drag&Drop it to C:\WINDOES\system32\regsvr32.exe

There is also a depency to ccrpUCW6.dll . This file should be also there.