Phone resets when syncing calendar

[muis]

Hi,

My w910i resets when I sync one of my Google calendars. When I exclude the particular calendar everything works fine. I have a calendar entry with some non-ascii text that I suspect to be the cause of this. I can grant access to the ics file for debugging purposes; my google account includes the same ics file.

[FJ]

MyPhoneExplorer encodes non-ascii-data to UTF8. This is a common standard. Can you post (or mail) the logfile directly after the phone restarted ? The whole communication is recorded in the logfile.

[muis]

Sorry for the late reply -- i forgot to set the topic to "watched".

I have checked the "create sync-logs" option under the sync options, when the phone resets I have to kill MPE; the connection is lost when the phone resets, and MPE keeps trying to sync. When I kill MPE, no log is generated.

The source file is exported by Outlook 2007 to icalx.com, where I have Google calendar pick it up. The file is in fact UTF-8, but lacks a BOM marker. It throws google off a bit too, when I view the exported entries it shows black boxes where diacritic signs ought to show.

I have temporarily removed calendar entries from my outlook calendar, and removed the entries from my phone, and now MPE syncs correctly again.

BTW, the phone resets even when the calendar contains no diacritic signs; when MPE tries to update the existing entry it did manage to upload, the phone resets.

Thanks,
Emile

[FJ]

The log gets generated also if you kill MyphoneExplorer. Just open start-run-%appdata%\MyPhoneExplorer\Debug.txt and post it

[muis]

Logdatei MyPhoneExplorer
************************
Programmversion: 1.6.6
Datum: 24-2-2008


15:36:53.59 Setting Port: 10
15:36:53.59 Setting Baud: 921600
15:36:53.59 Avaiable Ports: COM1=\Device\Serial0; COM2=\Device\Serial1; COM5=\Device\BthModem0; COM9=\Device\BthModem2; COM10=\Device\BthModem1;
15:36:53.70 frmSplash geladen
15:36:54.46 Hauptfenster wird geladen
15:36:54.71 Sidebar fertig geladen
15:36:54.71 Farbschema wurde gelesen
15:36:54.78 UC SMS wird geladen
15:36:54.82 UC Phonebook wird geladen
15:36:54.87 UC Phonebook fertig geladen
15:36:54.87 UC Calls wird geladen
15:36:55.00 UC Organizer wird geladen
15:36:55.15 DoItemUpdate
15:36:55.20 DoItemUpdate fertig
15:36:55.20 Setcalendar True
15:36:55.20 expbar_Termine_caption_set
15:36:55.23 expbar_AUFGABEN_removed
15:36:55.25 Did the rest
15:36:55.28 SetCalendar OK
15:36:55.28 Organizer initiated
15:36:55.28 Startpage=1
15:36:55.29 Startpage set
15:36:55.29 UC Filebrowser wird geladen
15:36:55.31 UC Filebrowser: Images werden geladen...
15:36:55.31 UC Filebrowser: Icons Haupttoolbar geladen
15:36:55.32 UC Filebrowser: Icons Detailtoolbar geladen
15:36:55.32 UC Filebrowser: Icons PLaylisttoolbar geladen
15:36:55.32 Lade Ordnericon
15:36:55.32 Lade Laufwerkicon
15:36:55.32 Lade sonstige Icons...
15:36:55.32 Lade Treeviewicons...
15:36:55.32 UC Filebrowser: Icons Listview geladen
15:36:55.32 UC Filebrowser: Sprachdaten werden geladen...
15:36:55.34 Winpreview exists=True
15:36:55.37 UC Filebrowser fertig geladen
15:36:55.37 UC Notes wird geladen
15:36:55.37 UC Calls wird geladen
15:36:55.59 Setting Lastuser: Sony Ericsson W910 [358875014845070]
15:36:55.59 Lade Userdatenbank: Sony Ericsson W910 [358875014845070]
15:36:55.59 GMT Einstellungen geladen
15:36:55.59 InfoSMS geladen
15:36:55.59 Notizeintrag gesetzt
15:36:56.50 Kontakte geladen
15:36:56.63 DoItemUpdate
15:36:56.73 DoItemUpdate fertig
15:36:56.76 Organizer geladen
15:36:56.78 Notizen geladen
15:36:56.78 Load SMS Data...
15:36:56.78 SMS - Datenbank wird geladen...
15:36:56.81 SMS Laden - Readfile: 0 Split: 0 Parse: 31 HandleMultiSMS: 0 Nachrichten: 72
15:36:56.81 SMS Archiv laden - Parse: 0
15:36:56.84 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
15:36:56.84 SMS Data Loaded...
15:36:56.84 SMS geladen
15:36:56.87 Anrufe geladen
15:36:56.96 Hauptfenster fertig geladen
15:37:03.43 New Google Login...
15:37:03.85 Google Authcode=DQAAAH..........................

[muis]

Got it -- it's not the unicode data, it's the length of the appointment text. A long appointment test reliably causes my W910i to reset when that appointment is being synched. Upgraded to latest FW, and the problem remains.

[FJ]

Can you try out which field and which exactly length raises the restart ?

[muis]

The body of the appointment goes into the "Additional" field in MPE. Everything up to 3693 characters is accepted.

[FJ]

Please post the logfile after the phone restarted - in the above log MyPhoneExplorer hasnt sent anything to the phone. The other thing: I just took a look at the sync-algo, MyPhoneExplorer cuts everything of which is over 128 chars, so i don't think it has to do something with the length of the string.

[muis]

I can easily sync calendar entries over 128 chars to the phone, just confirmed, they do show up on the phone in their entire length. I just tried with a message over the limit, the logfile can be found here: http://www.iris-advies.nl/Debug.txt

[FJ]

OK, you were right. I found that there is a missing cut-algo in MyPhoneExplorer for Google. It was a liitlebit tricky to find