Can't start MyPhonExplorer

[Mackmannen]

Hi,
installed and try to runt the program. Locks at Splash screen.

In the Windows event log i find two related events;

(The "Source" for both errors is "MsiInstaller", why is this starting upon running the program?! hmm..)

Detection of product '{B7A70AF7-C412-4972-A5F8-B241A437ACFD}', feature 'Document_X_Engine', component '{96F72137-191F-4120-A2FA-9DA8F6C2C993}' failed. The resource 'd:\Program Files\Common Files\Microsoft Shared\DevHelp\VSIPCC\' does not exist.

and

Detection of product '{B7A70AF7-C412-4972-A5F8-B241A437ACFD}', feature 'Document_X_Engine' failed during request for component '{E89A98DD-023B-11D2-B146-00C04F990B2B}'

Since I don't use my D: disk, it seams as if there is something "hard coded" that can't be found?

[FJ]

FAQ

[mackmannen]

Thanks, but wasn't the problem.
Started up my "Help and Support" service in windows, and now don't get a lock, but instead;

---------------------------
MyPhoneExplorer
---------------------------
Run-time error '339':

Component 'ccrpDtp6.ocx' or one of its dependencies not correctly registered: a file is missing or invalid
---------------------------
OK
---------------------------

[FJ]

Ok - this is another error. First try a reinstall, ensure that you have admin-rights.

The file 'ccrpDtp6.ocx' is normally placed in C:\Programs\MyPhoneExplorer\DLL

[Mackmannen]

Cleaned registry and re-installed, and now I'm back to the old problem.

A setup of 'Innovasys HelpStudio Lite' starts sort of in the background when I start MyPhoneExplorer, and I get the same fault in the event log as before.

Whats up with HelpStudio? I do have VS 2005 Pro installed, maybe something there that is connected to help studio somehow?

Thanks!

[Mackmannen]

Quick reply there!
The .ocx-file is there and all. Unfortunately I'm back in square one sort of. And the strangest thing about this is that the program started the first time I installed it, but not in subsequent tries.

Is MyPhoneExplorer using Innovasys HelpStudio in any way? Or is that a problem totally on my side?

Thanks for the support!

[Mackmannen]

Saw that I did have Innovasys HelpStudio installed. I'll be sure to fix that thing first!

Peace out!

[FJ]

Its a strange bug and its depended on the windows setup host. Myphoneexplorer does only need the VB6-Runtimes. All other files are included in the setup.

Something raises the setuphost to load a library if a library from myphoneExplorer ist called internally (the SGRid or the Datepicker). I don't know why this happens and i also don't know how it can be fixed cause it happens only on some machines. Installing or Deinstalling should help - many users had success with RegSeeker.