Unable to start Andoid Client

[Pao]

Hello,
Since March 2019, I have been unable to start MPE Andoid Client on my wife's phone.
When I try it, a screen appears, which shows a phone with the message: "Allow MPE Client to make and manage phone calls .... etc...
Unfortunately, the screen is essentially dead: the only possible action is to press the button "continue".
But when I do this, MPE Client stops, I find myself back on the main phone screen...

- The Phone is a Sony Xperia ST23i, running Andoid 4.0.4. The Client version is 1.0.56. All the authorisations are clicked, but greyed.

- I have tried to uninstall/reinstall MPE client, with all the options on, to no avail.

- MPE Client works flawless on my phone, a Samsung Galaxy A6 running Android 8.0.0 client version 1.0.55.

Does someboy have an idea?

Thanks in advance

Pao

[Pao]

OK!
I solved the problem by reinitializing the phone...

Not a very clean solution!

But apparently no one has an obvious idea!

Regards,

Pao

[Koelner]

by reinitializing the phone

What does "reinitializing" mean?
You do know, that there is an MPE Client 1.0.59 out?

[maar85bom]

Still the same problem with the Client 1.0.59.

I get the message "The background activity for MyPhoneExplorer client is restricted. With this setting MyPhoneExplorer will not work! Would you like to open the dialog for chaning this setting?"

I don't understand the word "chaning". And the options presented to modify the application parameters do not relate to something meaningfull.

Galaxy S9 SM-G960W rev1.1
Android 9
Version G960WVLS3CSAG
Kernel 4.9.112-15119402

[icke1954]

App-Info (MyPhoneExplorer Client) => battery => Background activity allow

[maar85bom]

I found under the battery management tool, a setting for Energy consumption. For the MPE apps, I change the setting to not turn off the app when not in used. And now it is working like before.

I am translating the setting from French. Sorry.