Windows Vista install problem

[cjsewell]

Hi all.

When I try and install My Phone Explorer in Windows Vista Ultimate, the install gets to:

Registering: C:\Program Files\MyPhoneExplorer\DLL\ShellMgr.dll

Then a dialogue pops up that says:

MyPhoneExplorer_Setup_1.5.9.exe has stopped working.

I have installed the Visual Basic 6 Runtimes. . . . .

Any ideas?

Cheers
CJ

[FJ]

Disable the feature "DEP" in Vista

[cjsewell]

Thanks for your reply.

I followed the tip here to disable DEP.

After I done that, MPE installed OK.

But now when I start MPE only the splash screen and system tray icon appears. When I move the mouse over the tray icon it disappears.
There is also no MPE process in task manager.

I cant find anything about it in windows event viewer.

I checked Debug.txt but dont see any thing usefull:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.5.9
Datum: 26/05/2007


16:37:05.54 Setting Port:
16:37:05.54 Setting Baud:
16:37:05.54 Avaiable Ports: COM3=\Device\AgereModem5;
16:37:05.70 frmSplash geladen
16:37:06.29 Hauptfenster wird geladen

I have tried:
Rebooting, uninstalling, reinstalling, more rebooting and unplugging my phone.

No luck so far.

My phone is a V600i.

Any more suggestions?

Thanks
CJ

[FJ]

Hmm - MyPhoneExplorer works on thousands Vista-Machines without problems. Did you also try to run MyPhoneExplorer as Administrator ?

[cjsewell]

Got it going now

Before I got it installed properly, I attempted to manually extract the files from the installer, which failed.
But during that I set Win 98 compatibility mode on MyPhoneExplorer.exe.
In some ways vista must remember that setting. Because even after I deleted and reinstalled it properly it was still set. I turned off the compatibility mode and now its all good.

Thanks for your help.