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mwskuzzy
Anmeldedatum: 19.12.2022
Beiträge: 1
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Verfasst am:
Mo Dez 19, 2022 09:43 |
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Hi, hoping you can assist me.
I performed a backup before doing a factory reset on my phone. Now, when I try to restore it does not recognize the original phone name. I have to give the phone a new name when it connects.
How can I get the software to recognize the phone from the original backup so I can restore or, is there a way to restore a backup to my phone from file?
Appreciate any help I can get with this. |
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FJ
Site Admin
Anmeldedatum: 15.02.2006
Beiträge: 31498
Wohnort: Tirol
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Verfasst am:
Mi Jan 11, 2023 01:09 |
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It does not matter, create the new profile and then choose Menu-Extras-Restore backup. If you did not create a backup before then you can even do it with the data which are still in MyPhoneExplorer:
- disable WiFi of your phone and unplug from PC
- in MyPhoneExplorer on PC you can switch to the old profile using Menu-File-Users...
- Menu-Extras-Create backup
- MyPhoneExplorer tries to connect to the phone, which fails. Then he will ask if you wish a backup based on the existing data in MyPhoneExplorer |
_________________ Ich bitte um Verständnis daß ich aufgrund des hohen Aufkommens im Forum und meines zeitlichen Rahmens nichtmehr jeden Thread im Forum persönlich lesen bzw. beantworten kann.
Bitte benutzt auch die Forum-Suche bzw. die FAQ |
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layinlo77
Anmeldedatum: 25.01.2023
Beiträge: 1
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Verfasst am:
Mi Jan 25, 2023 11:14 |
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FJ.
I'm sorry but this dose not solution the issue spoke of as I'm having the same one with my phone. It comes back with unable to connect to user every time I try to restore the backup that I relied on this software to make for me. The back up is there but can't be restored.
Error can not connect to phone.
Even when trying to change the connection setting for the user dose not work. I'm locked out of my accounts which is exactly what I was trying to avoid by using this software to make a backup to my PC. Is there a solution for this? |
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icke1954
Moderator
Anmeldedatum: 19.04.2014
Beiträge: 15906
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Mi Jan 25, 2023 16:30 |
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