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jwimmer



Anmeldedatum: 17.11.2022
Beiträge: 4

BeitragVerfasst am: Do Nov 17, 2022 05:29 Antworten mit ZitatNach oben

I have a Samsung S21 5g. Trying to connect to MPE on a new HP laptop running windows 11. DOwnloaded the latest version of MPE on the laptop. Client v2.8. Whenever I try to connect the phone and laptop, I get an error message saying cannot connect, phone cannot be identified. I am trying to connect via WiFi using autodetect I have also tried using fixed IP address with the same result. I use MPE on other laptops (2) from the same phone with no problem. I just cannot get it to connect to the new laptop. Any recommendations?
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FJ
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Anmeldedatum: 15.02.2006
Beiträge: 31467
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BeitragVerfasst am: Do Nov 24, 2022 11:05 Antworten mit ZitatNach oben

Zitat:
phone cannot be identified

Check if the app MyPhoneExplorer Client has all permissions granted.
If this was not the cause then please post the logfile after the error message was shown.

_________________
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jwimmer



Anmeldedatum: 17.11.2022
Beiträge: 4

BeitragVerfasst am: Sa Nov 26, 2022 22:05 Antworten mit ZitatNach oben

Here is the log from my most recent attempt to connect, a few minutes ago. before trying to connect I turned of Norton 360 firewall.

thanks for your help
Jack


Logdatei MyPhoneExplorer
************************
Programmversion: 2.0.0
Datum: 11/26/2022

15:02:36.75 Windows Version=10.0.22621
15:02:36.75 Setting Port: 999
15:02:36.75 Setting Baud: 115200
15:02:36.75 Avaiable Ports: COM0=;
15:02:36.75 Main Load frmSplash
15:02:36.76 Load frmSplash...
15:02:36.76 Show splash...
15:02:36.78 frmSplash geladen
15:02:37.53 Hauptfenster wird geladen
15:02:37.60 Sidebar fertig geladen
15:02:37.76 UC SMS wird geladen
15:02:37.80 UC Phonebook wird geladen
15:02:37.84 UC Phonebook fertig geladen
15:02:37.85 UC Calls wird geladen
15:02:37.91 UC Organizer wird geladen
15:02:38.00 RefreshToday...
15:02:38.00 RefreshToday fertig
15:02:38.01 Organizer initiated
15:02:38.01 UC Notes wird geladen
15:02:38.11 Startpage=1
15:02:38.13 UC Filebrowser wird geladen
15:02:38.26 UC Filebrowser fertig geladen
15:02:38.26 UC AppBrowser wird geladen
15:02:38.28 UC Calls wird geladen
15:02:38.31 Setting Lastuser:
15:02:38.33 Lade Userdatenbank:
15:02:38.38 Kontakte geladen
15:02:38.38 ParseDialedCalls needed 0ms
15:02:38.48 Anrufe geladen
15:02:38.48 Organizer LoadUser DefaultTimeColWidth=155
15:02:38.48 Organizer geladen
15:02:38.48 Notizen geladen
15:02:38.48 SMS geladen
15:02:38.73 Version check...
15:02:38.80 Hauptfenster fertig geladen
15:02:46.88 Refresh ComDescriptions...
15:02:49.61 Device driver info:
15:02:49.61 Devices with ADB Interface:
15:02:49.65 ADB Devices:
15:02:49.65 Portable devices:
15:02:49.65 Unknown devices: USB4 Virtual power coordination device, Intel Tile Device, <unknown device>, USB4 Virtual power coordination device
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FJ
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Anmeldedatum: 15.02.2006
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BeitragVerfasst am: So Nov 27, 2022 11:15 Antworten mit ZitatNach oben

I neeed the logfile directly after the error message was shown, the log above was opened after a restart of MyPhoneExplorer Confused

By the way... what happens when you send a ping message to the WiFi IP of the phone? Does it reach the device?

_________________
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jwimmer



Anmeldedatum: 17.11.2022
Beiträge: 4

BeitragVerfasst am: So Nov 27, 2022 20:19 Antworten mit ZitatNach oben

Here is the log I think you need. I was able to successfully ping my phone, from the laptop. Also, if it is any help, the first time I tried to connect today, the phone was connected to a different WiFi than the PC, and MPE was able to recognize that they were not on the same WiFi. once I connected the phone to the same wifi as MPE, I recieved the results below. Also the IP address on my phone is 192.168.1.12

Thanks
Jack



Logdatei MyPhoneExplorer
************************
Programmversion: 2.0.0
Datum: 11/27/2022

13:01:00.59 Windows Version=10.0.22621
13:01:00.59 Setting Port: 999
13:01:00.59 Setting Baud: 115200
13:01:00.59 Avaiable Ports: COM0=;
13:01:00.59 Main Load frmSplash
13:01:00.61 Load frmSplash...
13:01:00.61 Show splash...
13:01:00.63 frmSplash geladen
13:01:01.45 Hauptfenster wird geladen
13:01:01.58 Sidebar fertig geladen
13:01:01.65 UC SMS wird geladen
13:01:01.72 UC Phonebook wird geladen
13:01:01.77 UC Phonebook fertig geladen
13:01:01.77 UC Calls wird geladen
13:01:01.87 UC Organizer wird geladen
13:01:01.98 RefreshToday...
13:01:01.98 RefreshToday fertig
13:01:01.99 Organizer initiated
13:01:02.00 UC Notes wird geladen
13:01:02.13 Startpage=1
13:01:02.15 UC Filebrowser wird geladen
13:01:02.32 UC Filebrowser fertig geladen
13:01:02.33 UC AppBrowser wird geladen
13:01:02.34 UC Calls wird geladen
13:01:02.38 Setting Lastuser:
13:01:02.39 Lade Userdatenbank:
13:01:02.48 Kontakte geladen
13:01:02.48 ParseDialedCalls needed 0ms
13:01:02.61 Anrufe geladen
13:01:02.61 Organizer LoadUser DefaultTimeColWidth=155
13:01:02.61 Organizer geladen
13:01:02.61 Notizen geladen
13:01:02.61 SMS geladen
13:01:02.87 Version check...
13:01:02.96 Hauptfenster fertig geladen
13:01:41.65 Open QR Code window...
13:01:41.67 Broadcaster started
13:01:41.68 Start UPnP Discovery
13:01:41.68 Sending broadcast
13:01:41.68 QR-Code SessionID=IWJqXtLOwKeHhx0dlKlw
13:01:42.09 UPnP Device: MyBookLive
13:01:42.10 UPnP Device: MyBookLive
13:01:42.19 Sending broadcast
13:01:42.21 UPnP Device: Jackbackup
13:01:42.63 Request LocalIP from Server...
13:01:42.69 Sending broadcast
13:01:42.90 UPnP Device: WFADevice
13:01:43.23 Serveranswer of getlocalip.php: <status>FOUND</status><br><result>WIFI_OK</result><br><localip>192.168.0.121</localip><br>
13:01:43.26 ErrMsg: Your phone is not connected to the same local network as the computer!
Please connect your smartphone to the network 'Buffnet'
13:01:43.59 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E0763617323604C4A5C504C020707027F6976686405000A080A475E57161E1D68186A40423E54
13:01:43.60 Got broadcast from new device: 192.168.1.16, 359755077429377, samsung SM-G991U1
13:01:44.23 UPnP Device: [Jackbackup] TwonkyMedia
13:01:44.46 UPnP Device: R7900 (Gateway)
13:01:44.71 UPnP Device: Mckinney Den
13:01:47.59 Got Broadcast
13:01:51.58 Got Broadcast
13:01:55.56 Got Broadcast
13:01:59.56 Got Broadcast
13:02:03.55 Got Broadcast
13:02:19.52 Got Broadcast
13:02:23.50 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E0763617723604C4A5C504C020707027F6976686405000A080A475E57161E1D68186A40423E54
13:02:27.50 Got Broadcast
13:02:31.49 Got Broadcast
13:02:35.47 Got Broadcast
13:02:35.90 FindDeviceIP was: 192.168.0.121
13:02:35.92 IP=192.168.0.121 True
13:02:35.92 Direct connect to IP: 192.168.0.121
13:02:35.97 Userfolder=C:\Users\jack\AppData\Roaming\MyPhoneExplorer\
13:02:35.97 Search for new Device...
13:02:35.97 Connect via FixedIP: 192.168.0.121
13:02:35.97 Try connecting to 192.168.0.121 (fixed IP)...
13:02:39.48 Got Broadcast
13:02:41.07 Connect to Android failed!
13:02:41.07 bOpened=False
13:02:41.07 Connection to 192.168.0.121 failed!
13:02:41.07 Refresh ComDescriptions...
13:02:41.07 ErrMsg: Connection to phone could not be established:
Connection to 192.168.0.121 failed!
13:02:43.77 Got Broadcast
13:02:47.76 Got Broadcast
13:02:51.77 Got Broadcast
13:02:55.76 Got Broadcast
13:02:59.31 UPnP Device: Echo Show 5 Den
13:02:59.73 Got Broadcast
13:03:03.73 Got Broadcast
13:03:03.84 Open QR Code window...
13:03:03.85 Start UPnP Discovery
13:03:03.85 Sending broadcast
13:03:03.85 QR-Code SessionID=W7WNZ5WmWF96Jn8czQXj
13:03:03.89 UPnP Device: Echo Show 5 Den
13:03:03.89 UPnP Device: Mckinney Den
13:03:03.90 UPnP Device: MyBookLive
13:03:03.90 UPnP Device: Jackbackup
13:03:03.90 UPnP Device: WFADevice
13:03:03.91 UPnP Device: MyBookLive
13:03:03.91 UPnP Device: [Jackbackup] TwonkyMedia
13:03:04.12 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F19480B021E077B686B6E7D484117564C0B0705037D67726B6140405C520541515D45383E227F00345E2C5C40036501
13:03:04.13 Got broadcast from new device: 192.168.1.12, 359755077429377, samsung SM-G991U1
13:03:04.38 Sending broadcast
13:03:04.43 Got Broadcast
13:03:04.86 Request LocalIP from Server...
13:03:04.88 Sending broadcast
13:03:04.93 Got Broadcast
13:03:05.91 UPnP Device: R7900 (Gateway)
13:03:07.72 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E0763617723604C4A5C504C020707027F6976686405000A080A475E57161E1D68186A40423E54
13:03:09.41 Serveranswer of getlocalip.php: <status>FOUND</status><br><result>WIFI_OK</result><br><localip>192.168.1.12</localip><br>
13:03:09.48 FindDeviceIP was: 192.168.1.12
13:03:09.50 IP=192.168.1.12 True
13:03:09.50 Direct connect to IP: 192.168.1.12
13:03:09.54 Userfolder=C:\Users\jack\AppData\Roaming\MyPhoneExplorer\
13:03:09.54 Search for new Device...
13:03:09.54 Connect via FixedIP: 192.168.1.12
13:03:09.54 Try connecting to 192.168.1.12 (fixed IP)...
13:03:09.58 AndroidSocket_Connect...
13:03:09.70 Connect to Android OK (192.168.1.12)
13:03:09.70 Settimeout: RT=2000 WT=500
13:03:09.71 bOpened=True
13:03:09.72 [TX]: AT+CGSN
13:03:09.83 [RX]: AT+CGSN
13:03:09.83 [RX]: ERROR
13:03:09.84 C.Answer=
13:03:09.84 Got no Model, close port
13:03:09.84 ClosePort called
13:03:09.84 Androidsocket wird geschlossen 7
13:03:09.84 Port wurde geschlossen
13:03:09.84 Phone could not be identified
13:03:09.84 Refresh ComDescriptions...
13:03:09.84 ErrMsg: Connection to phone could not be established:
Phone could not be identified
13:03:11.70 Got Broadcast
13:03:15.69 Got Broadcast
13:03:19.68 Got Broadcast
13:03:23.68 Got Broadcast
13:03:25.56 Refresh ComDescriptions...
13:03:27.69 Got Broadcast
13:03:28.88 Device driver info:
13:03:28.88 Devices with ADB Interface:
13:03:28.92 ADB Devices:
13:03:28.92 Portable devices:
13:03:28.92 Unknown devices: USB4 Virtual power coordination device, Intel Tile Device, <unknown device>, USB4 Virtual power coordination device
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icke1954
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Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: So Nov 27, 2022 21:03 Antworten mit ZitatNach oben

jwimmer hat Folgendes geschrieben:
13:03:09.83 [RX]: AT+CGSN
13:03:09.83 [RX]: ERROR

Check in the app info of the MPE client on the cell phone whether all rights are activated.
This error occurs when the 'Phone' rights are disabled.

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
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jwimmer



Anmeldedatum: 17.11.2022
Beiträge: 4

BeitragVerfasst am: Mo Nov 28, 2022 23:52 Antworten mit ZitatNach oben

That did it, Thankyou! One additional question...what is the difference between "sync" and "multi-sync"?

THank you
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icke1954
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Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: Di Nov 29, 2022 10:00 Antworten mit ZitatNach oben

jwimmer hat Folgendes geschrieben:
...what is the difference between "sync" and "multi-sync"?


The sync button Image only synchronizes the currently selected area (telephone, call list, calendar, notes or SMS).
With Multisync, all functions activated under MPE = F2 = Multi-Sync (sync phonebook, sync organizer...) are carried out one after the other.

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
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ericc



Anmeldedatum: 11.08.2015
Beiträge: 6

BeitragVerfasst am: Mi Dez 21, 2022 11:55 Antworten mit ZitatNach oben

I also am getting the "" message.
My "Phone" permissions are enabled.
When I try to "Add user" the "Connecting" dialog box says "Detected new device on 192.168.1.15: samsung SM-G973U1`.

Here's the end of the log file:
Code:
04:52:13.16       DBT_DEVICEREMOVECOMPLETE: COM4
04:52:23.91       OK pressed in settingswindow
04:52:23.93       Set first swap of settings
04:52:23.94       Apply new holidays
04:52:23.94       DoItemUpdate False
04:52:23.95       DoItemUpdate fertig
04:52:23.95       RefreshToday...
04:52:23.95       RefreshToday fertig
04:52:23.95       Holidays applied
04:52:23.96       Second swap of settings set
04:52:23.96       Everything is done
04:52:30.04       Open QR Code window...
04:52:30.04       Start UPnP Discovery
04:52:30.04       Sending broadcast
04:52:30.04       QR-Code SessionID=oj6qYKliUxo8HuUKvnAY
04:52:30.06       UPnP Device: Orbi (Gateway)
04:52:30.06       UPnP Device: ECCSSWSERVER
04:52:30.06       Got Broadcast
04:52:30.06       Got broadcast from new device: 192.168.1.15, 352338106886581, samsung SM-G973U1
04:52:30.08       UPnP Device: Family Room TV
04:52:30.56       Sending broadcast
04:52:30.57       Got Broadcast
04:52:31.06       Request LocalIP from Server...
04:52:31.07       Sending broadcast
04:52:31.08       Got Broadcast
04:52:33.35       FindDeviceIP was: 192.168.1.15
04:52:33.35       IP=192.168.1.15 True
04:52:33.35       Direct connect to IP: 192.168.1.15
04:52:33.37       Userfolder=C:\Users\eric\AppData\Roaming\MyPhoneExplorer\
04:52:33.37       Search for new Device...
04:52:33.37       Connect via FixedIP: 192.168.1.15
04:52:33.37       Try connecting to 192.168.1.15 (fixed IP)...
04:52:33.38       AndroidSocket_Connect...
04:52:33.51       Connect to Android OK (192.168.1.15)
04:52:33.51       Settimeout: RT=2000 WT=500
04:52:33.51       bOpened=True
04:52:33.51 [TX]: AT+CGSN
04:52:35.52       C.Answer=
04:52:35.52       Got no Model, close port
04:52:35.52       ClosePort called
04:52:35.52       Androidsocket wird geschlossen 7
04:52:35.52       Port wurde geschlossen
04:52:35.53       Phone could not be identified
04:52:35.53       Refresh ComDescriptions...
04:52:35.53       PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_7AEB&SUBSYS_0B2B1028&REV_11\3&11583659&1&B3
04:52:35.53       ErrMsg: Connection to phone could not be established:
Phone could not be identified
04:52:41.00       Refresh ComDescriptions...
04:52:41.00       PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_7AEB&SUBSYS_0B2B1028&REV_11\3&11583659&1&B3
04:52:42.44       Device driver info:
04:52:42.44       Devices with ADB Interface:
04:52:42.46       ADB Devices:
04:52:42.46       Portable devices:
04:52:42.46       Unknown devices: Intel Tile Device, <unknown device>

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icke1954
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Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: Mi Dez 21, 2022 15:33 Antworten mit ZitatNach oben

@ericc
Uninstall and reinstall the MPE client on the phone.
Allow all rights

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
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ericc



Anmeldedatum: 11.08.2015
Beiträge: 6

BeitragVerfasst am: Do Dez 22, 2022 05:14 Antworten mit ZitatNach oben

@icke1954, I had done an uninstall/reinstall before and it didn't help, but I did another one and was able to give the phone a name and it got through the initial sync but when I tried again it gave the same "Phone could not be identified" error.
Exiting the PC and phone apps and getting back in didn't help.
Any other ideas?
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icke1954
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Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: Do Dez 22, 2022 13:03 Antworten mit ZitatNach oben

ericc hat Folgendes geschrieben:
04:52:33.51 [TX]: AT+CGSN
04:52:35.52 C.Answer=


As long as C.Answer= is displayed in the log and not e.g. C.Answer=73F7A385-8A42-41E5-8C1C-45CCCDC19B17 The MPE client could not create an ID.
Please check the content of the following file: .MyPhoneExplorerer\deviceid.txt and delete this file, uninstall the client and reinstall it.
If that still doesn't work, maybe a security tool is responsible?!

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail senden
FJ
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Anmeldedatum: 15.02.2006
Beiträge: 31467
Wohnort: Tirol

BeitragVerfasst am: Mi Jan 11, 2023 00:20 Antworten mit ZitatNach oben

When even no ERROR comes back then its probably a communication issue.
Firewall problem? Also restart your WiFi Router.

_________________
Ich bitte um Verständnis daß ich aufgrund des hohen Aufkommens im Forum und meines zeitlichen Rahmens nichtmehr jeden Thread im Forum persönlich lesen bzw. beantworten kann.

Bitte benutzt auch die Forum-Suche bzw. die FAQ
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