FJ Software

previously, i had an installation problem where the shellmgr.dll hangs on installation and then crashes the installation. excepting the setup file in DEP worked. thanks to this forum.

however, now i have a whole new problem. the program itself does not even start. i doubleclick the program and all i get is a MyPhoneExplorer has stopped working, with the two options of Check online for a solution and close the program, and Close the program.

anybody help?
thanks in advance!

here are the problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: MyPhoneExplorer.exe
Application Version: 1.6.0.3
Application Timestamp: 46eab6aa
Fault Module Name: StackHash_c3d0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 01bd3470
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: c3d0
Additional Information 2: c3011f499b4a9ef05f8e705fc180f473
Additional Information 3: 3c41
Additional Information 4: d3ce1f262baf8023b903e4a17be77d60

Did you have Admin-Rights while installing ?
Did you deactivatzed "User Account Cpontrol" ?
Did you a restart of the PC ?

i've had this problem for a while, and it has persisted throughout many restarts of my laptop.

user account control is deactivated.

i am administrator on my laptop, yes.

What shows the logfile ? (%appdata%\MyPhoneExplorer\Debug.txt) ?

hmmm i can't find the debug.txt file ?

thx for your fast and helpful replies tho

Start->Run->%appdata%\MyPhoneExplorer\Debug.txt->OK

Logdatei MyPhoneExplorer
************************
Programmversion: 1.6.3
Datum: 10/12/2007


17:35:23.43 Setting Port:
17:35:23.43 Setting Baud:
17:35:23.45 Avaiable Ports: COM3=Winachsf0;

Does exist the file C:\Windows\System32\SPort.dll on your PC and is it correctly registred ?

yes, SPort.dll file exists under the correct directory, but i dunno whether or not it is registered correctly or not.

i ran Command Prompt (i am the Administrator of my Vista) and typed in
regsvr32 sport.dll

but the command prompt crashed.

but the command prompt crashed.

That should not happen. Also tried to Drag&Drop the file to regsvr32.exe ?

yep. i dragged the sport.dll within the system32 folder and dropped it into regsvr32 ... regsvr crashed once again.

Hmm - difficult to reproduce...

Please download this app and tell me which message you get. The exe does only try to load all librarys which are used from MPE.

appcrash again once i opened it. i think it's a problem with my windows vista.

i looked at my Reliability and Performance Monitor, in the Reliability Monitor, and i realized that i had alot of application failures with regards to DllHost.exe and/or RunDLL32.exe

after i initially encountered errors with those, that's when a few of my programs stopped working, including MPE.

Very good detective work

You have already a fix for this ?

haha thank you.

but no not yet, i don't have a fix for it yet =\

actually, the problem simply was with my Data Execution Prevention settings on Windows Vista.

as soon as i excepted MPE from the DEP protection, it worked fine. and i also excepted your Test file that you gave me as well, and that worked fine too.

so the problem, this whole time, was with my DEP settings.

sorry for wasting your time, but your help is GREATLY appreciated. it's very rare these days for the software developer of such a great software come to your personal aid when you have a problem with their program.

thank you VERY much.

You didn't waste my time - you gave me important infos to support other users

I had the same problem and your solution solved it. thanks a ton!