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Berkomike
Anmeldedatum: 07.06.2022
Beiträge: 3
Wohnort: UK
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Verfasst am:
Mi Jun 08, 2022 00:01 |
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I have been using MyPhoneExplorer with Outlook 2007 with great success and have just upgraded to Outlook 2021.
I am unable to connect to Outlook 2021 and am getting error messages such as Connection to Outlook failed and folder structure from Outlook could not be listed.
I have tried uninstalling and reinstalling MyPhoneExplorer in the hope that the new installation would be OK but with no luck.
If anyone has any thoughts on this, I should be very pleased to hear them. |
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icke1954
Moderator
Anmeldedatum: 19.04.2014
Beiträge: 15901
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Verfasst am:
Mi Jun 08, 2022 05:30 |
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Please check the data under MPE => F2 => Sync => Contacts/Sync with => Advanced
Otherwise...
- Quit MPE
- Rename the database folder to for example MyPhoneExplorer.alt
- Start MPE and implement the settings again |
_________________ Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta |
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Berkomike
Anmeldedatum: 07.06.2022
Beiträge: 3
Wohnort: UK
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Verfasst am:
Do Jun 09, 2022 00:21 |
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Thank you for the quick reply, No luck I’m afraid.
I renamed the database folder etc. but get the same result. I have also uninstalled and reinstalled MyPhoneExplorer again but with the same result.
Contacts/Sync with => Advanced gives the error message: Folder structure from Outlook could not be listed!
I wonder if it may be worthwhile to reinstall Outlook 2021 although that seems to working well so I may leave that for now.
If you have any more ideas it would be great to hear them.
Thank you again. |
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icke1954
Moderator
Anmeldedatum: 19.04.2014
Beiträge: 15901
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Verfasst am:
Do Jun 09, 2022 07:07 |
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Thanks for the information.
I'm assuming now that you're not using a PC that had Office 2021 pre-installed.
If so, you have to install Outlook manually, otherwise you can try to reinstall Outlook
Otherwise You contact FJ via Mail directly with a link to this thread=> Impressum |
_________________ Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta |
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Berkomike
Anmeldedatum: 07.06.2022
Beiträge: 3
Wohnort: UK
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Verfasst am:
Fr Jun 10, 2022 22:51 |
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I uninstalled Outlook and MyPhoneExplorer then reinstalled them and everything worked without a problem.
I’ve no idea what I did the first time but all is fine now.
Thank you again. |
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icke1954
Moderator
Anmeldedatum: 19.04.2014
Beiträge: 15901
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Verfasst am:
Fr Jun 10, 2022 23:50 |
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Thanks for your feedback !
Greetings icke |
_________________ Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta |
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