FJ Software

I had to reinstall the OS on my Samsung Galaxy J7 Prime phone and since I cannot connect anymore. I tried everything (I think) said in the phone and the Windows 7 configuration. On all modes (WiFi, BlueTooth or USB) the phone is found, but I get the same message: The phone cannot be identified.
Here is the log file:
12:32:27.59 Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E076361706E2F48362E234B740703040C13771B673A301716185F4345582A7016127E3E455A553F
12:32:27.66 Got Broadcast
12:32:30.50 Try connecting to 192.168.1.151...
12:32:30.63 Connect to Android OK (192.168.1.151)
12:32:30.63 Settimeout: RT=2000 WT=500
12:32:30.63 bOpened=True
12:32:30.63 [TX]: AT+CGSN
12:32:30.73 [RX]: AT+CGSN
12:32:30.73 [RX]: ERROR
12:32:30.74 C.Answer=
12:32:30.74 Got no Model, close port
12:32:30.74 ClosePort called
12:32:30.74 Androidsocket wird geschlossen 7
12:32:30.74 Port wurde geschlossen
12:32:30.74 Phone could not be identified
12:32:30.74 Refresh ComDescriptions...
12:32:30.74 PORT: COM1 Enumerator=ACPI Displayed=Communications Port InstanceID=ACPI\PNP0501\0
12:32:30.75 ErrMsg: Connection to phone could not be established:
Phone could not be identified
12:32:31.59 Got Broadcast
12:32:31.65 Got Broadcast
12:32:35.59 Got Broadcast
12:32:35.65 Got Broadcast
12:32:39.59 Got Broadcast
12:32:39.64 Got Broadcast
12:32:43.59 Got Broadcast
12:32:43.65 Got Broadcast
12:32:47.59 Got Broadcast
12:32:51.59 Got Broadcast
12:32:51.64 Got Broadcast
12:32:55.60 Got Broadcast
12:32:55.62 Got Broadcast
12:32:59.59 Got Broadcast
12:32:59.61 Got Broadcast
12:33:03.60 Got Broadcast
12:33:03.70 Got Broadcast
12:33:05.08 Refresh ComDescriptions...
12:33:05.08 PORT: COM1 Enumerator=ACPI Displayed=Communications Port InstanceID=ACPI\PNP0501\0
12:33:07.46 Device driver info:
12:33:07.46 Devices with ADB Interface:
12:33:07.52 ADB Devices:
12:33:07.52 Portable devices: Storage , SD
12:33:07.52 Unknown devices: <unknown device> -> Problem Code: 0x1C (28) [FAILED_INSTALL], <unknown device> -> Problem Code: 0x1C (28) [FAILED_INSTALL], 2-Bay NAS -> Problem Code: 0x1C (28) [FAILED_INSTALL]

When you're sure all settings are correct, you should have a look at the Windows Task Manager. There's a good change that you have more than one instances of MyPhoneExplorer running.
The option to prevent more than one instances from running does not always work: it happened to me as I had selected automatic start up in MPE as well as in Windows start up settings.

After an extremely long search we found several instances active, deleted all but one and it worked perfect again since then. So:

-check Windows Task Manager
-delete all running instances and start the app
-adjust the start up settings to have just one instance running after start up
and you'll be fine (given that all settings are correct as I said!).

12:32:30.73 [RX]: AT+CGSN
12:32:30.73 [RX]: ERROR

In your case the MyPhoneExplorer Client answers with an ERROR so its no general connection problem. You did not accept the permission "Phone" for MyPhoneExplorer Client, this is the reason for your problem.