FJ Software

Folks, anyone can help me...
MyFoneExplorer with my K800 don´t work wen I press syncronise or multi-sync in the software. The software display

----- " OBEX error: No CARRIER"

I try install and re-install but the same occurs...
PLS help-me

e-mail---aboas@acessonet.com.br
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Reinstall will not work cause the error comes from the phone. Please take out the accu for two minutes from the phone.