Duplicate entries issue on Android

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

All the settings are as you suggested. I have just sent you an email with screen shots of the settings on my computer just to make sure they are correct.

Anmeldedatum: 26.08.2015 Beiträge: 6

Hi @Lee1, how did this go? I'll wait for your confirmation that it worked before I try the same.

Did the duplicates get deleted automatically or did you have to delete them manually?

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

Thanks to Icke for his patience and ideas. This afternoon, at his suggestion, I deleted ALL my contacts on my phone, after backing up all my contacts in Outlook. I also deleted all the duplicate contacts on Outlook. Then I did a force>Outlook>to phone sync, which only copied some of the contacts. Then I did a regular sync, and all the Outlook contacts copied to my phone. I've done one additional sync just to make sure no duplicates are created, and it seemed to work ok now.

If you follow this routine, make sure you back up ALL your contacts both on Outlook, and on your phone if you have contacts on your phone that are not in Outlook. I'll continue monitoring syncs to see how it works over time, but so far looks good. Seems a bit strange to have to do a clean install of contacts, but perhaps there was some anomaly in the way the phone had contacts stored that created the problem.

For now, all is good again.

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