Duplicate entries issue on Android

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

Google is not selected on either the phone nor the PC. I am ONLY syncing the phone with Outlook. This afternoon MPE identified 950 contacts that were "missing" on my phone or Outlook, but I checked a good percentage of them, and they were all there. I selected "do not sync" these items, and the system still duplicated them. I then used a program to remove duplicate contacts on my phone, but when I tried to sync MPE with Outlook, MPE tried to duplicate all these contacts again. It's a vicious cycle that is completely frustrating. MPE no longer seems to recognise contacts that are obviously already on the phone or in Outlook.

This makes absolutely no sense since the contacts obviously are in both databases, with generally exactly the same information. So why is MPE not recognising the existing information?

Verfasst am: Mi Sep 02, 2015 09:16

On the PC, MPE 'settings': what Outlook folders are selected for syncing?

On the phone, MPE settings: what is selected for 'contact account to sync' and 'Add new contacts to'?

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15899

Sorry you can't syncing
1. PC : Outlook with an Exchange
and
2. phone: with the same Exchange
and
3. phone(Exchange-Account) <> MPE <> Outlook

Correctly is:
only 1. and 2. (without MPE)
or
1. and 3. phone(Local-Account) <> MPE <> Outlook

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

MPE on my phone syncs with "PC Sync" only

MPE on computer syncs with Outlook 2013 Contacts folder only.

Still creates duplicates. I'm ready to give up and just live with duplicates.

This is really deeply frustrating and getting to be more of a hassle than is worthwhile.

Anmeldedatum: 26.08.2015 Beiträge: 6

On my phone MPE settings, under 'Contact-accounts to sync' I have:
1. Phone
2. Enhanced Features (my mobile number)
3. ActiveSync (my work email address)

Verfasst am: Do Sep 03, 2015 10:29

Lee1 hat Folgendes geschrieben:

Still creates duplicates.

In the settings of your phone you must have an active online sync with google.
That does create the duplicates. You have to make a choice.

Oh and by the way, did you ever reload all entries from the phone before hitting the sync-button?

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15899

@Lee1
Alternatively: install MyLocalAccount

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

Thank you for the replies. The sync function on my Google account on my phone says its off, and that is the only account currently on my phone. I do not use my phone for emails, but I did use it when I first set up the phone and didn't have Outlook, for syncing contacts. Now that I use Outlook--our company switched from GroupWise to Outlook--I then downloaded MPE to make the sync possible.

Should I delete my Google account since I'm no longer using it?

Anmeldedatum: 26.08.2015 Beiträge: 6

I'm thinking the problem may have something to do with MS Outlook on my android phone. I've uninstall it and am now deleting 20,000 duplicate contacts.
I'll be back at work next Monday and we'll see what happens.

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

I removed Outlook for Android because it does not allow you to turn off getting emails. If I could turn off the email function--which I asked MS about, and they said no--then I would use that program since it syncs with Outlook on the PC. That's why I tried MPE, which just does not seem to work properly on contacts. Works fine for the calendar, no duplicates, but for some reason the contacts just keep duplicating.

What's odd is that my Google Account is not linked to my business computer, which is what I'm syncing to. And the Google sync is off on my phone.

Verfasst am: Fr Sep 04, 2015 12:16

Ok, methinks you might have selected more than one contact account.

Open the settings of the MPE client on your phone.
In the setting for contacts to be synced, what is selected there?

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

As I have mentioned many times here, there is ONLY ONE account being synced...the Outlook account on my work computer. It works for my calendar, but continually duplicates contacts.

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15899

Lee1 hat Folgendes geschrieben:

As I have mentioned many times here, there is ONLY ONE account being synced...the Outlook account on my work computer

Yes its correctly, but we have ask many times, what do you have activate (the other side):
phone => MPE-Client=>Settings => Contact- accounts to sync ?
Only Google or a local Account and Google?

Which account you have selected to view in the Contact-App ?
Please activate only one!

Anmeldedatum: 20.08.2015 Beiträge: 15 Wohnort: Australia

MPE on phone:
Calendar: PC Sync (no Google)
Contacts: Phone selected (Google NOT selected)

MPE on computer: Outlook 2013 only

Only one account for contacts and calendar is selected.

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15899

Hi, thank you for the information.

1. phone => MPE-Client=>Settings => Contact-accounts to sync => only phone - it is ok Exclamation

2. MPE(PC)=>File => Settings => Sync => Outlook 2013 => Advanced => To sync Outlookfolder => please select only one folder Question

3. phone => contact-app => settings => contacts to display => select only "Device" or "Phone" but not "All" Question

Best regards
icke

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