Connection to phone problematic

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

After phone has reconnected to home wifi router.

In MyPhoneExplorer program window I press F1 to connect the phone, MyPhoneExplorer does not 'find' phone.

It reports:
Connection to phone could not be established:
Failed to obtain the IP-address of the phone.

In settings have tried 'Connect Via' to wifi and also entered IP address manually, makes no difference.

To correct problem I have to close and reopen client on phone. I may have to do this three times before connection is successful.

Once connected, all works OK until I leave phone for a hour or more and then the same thing happens again.

Any help would be appreciated.

Nigel

---

Phone: HTC Desire
Connection: WiFi
MPE: 1.8.2
Win 7 Professional
Android v2.3.3

Anmeldedatum: 17.05.2012 Beiträge: 4

My get the same error message, but re-trying doesn't help.

I managed to connect and sync contacts, but it didn't sync calendar or tasks. When I tried to re-sync, it then returned to the "can't find" problem.

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31906 Wohnort: Tirol

@Nigel: Which Version of the client you are using ? Please ensure that you are using the current version 1.0.18 from Google Market

@David: Post the logfile after the problem appeared

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

The client version is up to date (1.0.1 Cool

The debug/log file is not updated with any content after this happens.

I open log file from:
Settings>Show Log File

File shows it has not been modified since ten days ago.

Last lines are:
22:09:05.77 Different BodyLength on Position 1128987 - 14994/65529
22:09:05.81 Different BodyLength on Position 1194516 - 14994/65529
22:19:08.11 Different BodyLength on Position 14994 - 14994/65529
22:19:08.23 Different BodyLength on Position 80523 - 14994/65529
22:19:08.32 Different BodyLength on Position 146052 - 14994/65529
22:19:08.35 Different BodyLength on Position 211581 - 14994/65529
22:19:08.40 Different BodyLength on Position 277110 - 14994/65529
22:19:08.43 Different BodyLength on Position 342639 - 14994/65529
22:19:08.50 Different BodyLength on Position 408168 - 14994/65529

Hope this helps you.

Nigel

Anmeldedatum: 17.05.2012 Beiträge: 4

Worked that out, now I have a different problem.... (See new thread.)

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

One thing I have noticed is that if the re-connection does fail, sometimes if I go to Internet on phone and refresh what ever page is open, then try re-connecting MPE, it connects.

This only sometimes works!

Is it possible the phone's wifi is going to sleep and needs 'waking up'?

Verfasst am: Mo Jun 11, 2012 01:33

Zitat:

Is it possible the phone's wifi is going to sleep and needs 'waking up'?

Yes, thats possible. It depends on the model, some models are very strict to save energy. Did you check already the WiFi Standby Policy of the phone ?

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

Sorry to re-activate an old thread but this problem still persists.

The reason I did not continue with this thread was that I was getting a new handset soon and expected this problem to go away.

Now have new handset, unfortunately the problem has not gone away (see Sig for details)

Any help would as ever be appreciated.

Nigel

- - -
Here is part of debug.txt:

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.4
Datum: 18/03/2013

19:02:39.91 Setting Port: 999
19:02:39.91 Setting Baud: 115200
19:02:39.91 Avaiable Ports: COM1=\Device\Serial0;
19:02:39.92 Main Load frmSplash
19:02:39.93 Load frmSplash...
19:02:40.40 Hauptfenster wird geladen
19:02:40.50 Sidebar fertig geladen
19:02:40.64 UC SMS wird geladen
19:02:40.67 UC Phonebook wird geladen
19:02:40.69 UC Phonebook fertig geladen
19:02:40.69 UC Calls wird geladen
19:02:40.73 UC Organizer wird geladen
19:02:40.79 Organizer initiated
19:02:40.79 Startpage=3
19:02:40.79 UC Filebrowser wird geladen
19:02:40.82 UC Filebrowser fertig geladen
19:02:40.82 UC AppBrowser wird geladen
19:02:40.83 UC Notes wird geladen
19:02:40.84 UC Calls wird geladen
19:02:40.89 Broadcaster started
19:02:40.89 Sending broadcast
19:02:41.38 Sending broadcast
19:02:41.89 Sending broadcast
19:02:42.89 bOpened=False
19:02:42.89 Failed to obtain the IP-address of the phone
19:02:42.89 Refresh ComDescriptions...
19:02:42.89 PORT: COM1 Enumerator=ACPI Displayed=Communications Port InstanceID=ACPI\PNP0501\1
19:02:42.90 ErrMsg (Silent): Connection to phone could not be established:
Failed to obtain the IP-address of the phone
19:02:42.92 Setting Lastuser: samsung GT-I9300 [352993059633461]
19:02:42.98 Lade Userdatenbank: samsung GT-I9300 [352993059633461]
19:02:43.02 LoadDatafile: pb_metadata.xml(4154 Bytes)
19:02:43.03 LoadDatafile: Phonebook.dat(138699 Bytes)
19:02:43.26 Kontakte geladen
19:02:43.27 LoadDatafile: Calls.dat(5637 Bytes)
19:02:43.38 Anrufe geladen
19:02:43.38 Organizer LoadUser DefaultTimeColWidth=99
19:02:43.40 LoadDatafile: Organizer.dat(53857 Bytes)
19:02:43.46 LoadDatafile: cal_metadata.xml(1836 Bytes)
19:02:43.50 Organizer geladen
19:02:43.51 LoadDatafile: Notes.dat(378 Bytes)
19:02:43.51 Notizen geladen
19:02:43.51 Load SMS Data...
19:02:43.52 LoadDatafile: SMS.dat(59085 Bytes)
19:02:43.52 SMS - Datenbank wird geladen...
19:02:43.58 SMS Laden - Readfile: 0 Split: 0 Parse: 62 HandleMultiSMS: 0 Nachrichten: 274
19:02:43.59 LoadDatafile: SMSArchive.dat(111 Bytes)
19:02:43.59 SMS Archiv laden - Parse: 0
19:02:43.66 RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
19:02:43.71 SMS Data Loaded...
19:02:43.71 SMS geladen
19:02:43.83 Hauptfenster fertig geladen
19:02:43.95 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
19:02:51.73 Terminate Subclass
19:02:51.73 Terminate ADO
19:02:51.73 Unload Iconlib
19:02:51.73 Terminate Tray
19:02:51.73 Killing temporary Files
19:02:51.73 Terminate: Calls
19:02:51.74 Terminate: PB
19:02:51.78 SaveDatafile: Phonebook.dat (138699 Bytes)
19:02:51.82 Terminate: Notes
19:02:51.82 SaveDatafile: Notes.dat (378 Bytes)
19:02:51.83 Terminate: Organizer
19:02:51.85 SaveDatafile: Organizer.dat (53857 Bytes)
19:02:51.87 Terminate: SMS
19:02:51.87 ClosePort
19:02:51.87 Port wurde geschlossen
19:02:51.87 Form_QueryUnload -> Ende
19:02:51.88 Unload: frmSplash
19:02:51.88 Unload: fSocket
19:02:51.88 Closing Broadcaster
19:02:51.88 Form_Unload -> Ende

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31906 Wohnort: Tirol

Zitat:

To correct problem I have to close and reopen client on phone.

Is this still the same with your new phone ?
Restart your WiFi Router, it seems you own a Samsung phone now - for this phones i know that there are no WiFi issues (on the phone side).

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

Reopening the client very rarely resolves the problem.

Yes, I have changed from a Desire to an S3.

I tried restarting the router but that has made no difference.

Verfasst am: Do Apr 25, 2013 00:02

Does it work if you connect to the phone directly with the connection method "Fixed IP" ? Are you able to ping the IP of the phone when MPE is not able to connect?

Anmeldedatum: 30.07.2011 Beiträge: 6 Wohnort: UK

I have recently updated my routers firmware. It is a:
Netgear DG834GT.

I installed a custom firmware (V1.03.22 - DGTeam Rev. 1018), not the Netgear official firmware.

Since then the phone has remained connected with no problems so far.

I am waiting to see what happens! I suspect it was some problem in the Netgear firmware.[/u]

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