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ElimGarak



Anmeldedatum: 11.05.2018
Beiträge: 1

BeitragVerfasst am: Fr Mai 11, 2018 14:00 Antworten mit ZitatNach oben

Hi Everyone,

I'm not having this issue but my boss is and I've be asked to try and find a fix for this. I'm not a technical person so I've done my best.

The main issue seems to be when the phone is hooked up via usb the program does not seem to detect it. I've also ensured the app is running on the phone as well.

This is what I've tried:
Using different cables
Using Different Ports
Using Different Cables on Different Ports
Read through some documents the "IT" made on this
Found Log files (in German)
Translated them and read into them.


The logs don't tell me much but I was hoping someone here might know what the log is trying to tell me. I'll copy them into my post.

Logfile MyPhoneExplorer
************************
Program version: 1.8.8
Date: 5/7/2018

08: 09: 23.10 Windows Version = 10.0
08: 09: 23.10 Setting Port: 999
08: 09: 23.10 Setting Baud: 115200
08: 09: 23.10 Avaiable Ports: COM1 = \ Device \ Serial0; COM3 = \ ?? \ ROOT # PORTS # 0000 # {} 86e0d1e0-8089-11d0-9ce4-08003e301f73; COM4 = \ ?? \ ROOT # PORTS # 0001 # {} 86e0d1e0-8089-11d0-9ce4-08003e301f73;
08: 09: 23.11 Main load frmSplash
08: 09: 23.47 Load frmSplash ...
08: 09: 26.82 Main window is loading
08: 09: 30.05 Sidebar finished loading
08: 09: 32.63 UC SMS is loading
08: 09: 33.36 UC Phonebook is loading
08: 09: 33.68 UC Phonebook finished loading
08: 09: 33.68 UC Calls is loading
08: 09: 33.69 UC Organizer is loading
08: 09: 34.35 Organizer initiated
08: 09: 34.35 Startpage = 1
08: 09: 34.35 UC Filebrowser is loading
08: 09: 34.91 UC Filebrowser finished loading
08: 09: 34.91 UC AppBrowser is loading
08: 09: 34.97 UC Notes is loading
08: 09: 34.99 UC Calls are loading
08: 09: 35.13 Connect via USB
08: 09: 35.13 RunADBCommand: start-server
08: 09: 43.78 ADB CommandResponse: * daemon not running. starting now on port 5037 *
* daemon started successfully *
08: 09: 43.78 RunADBCommand: devices
08: 09: 51.75 ADB CommandResponse: List of devices attached
08: 09: 51.75 Run DeviceTracker
08: 09: 51.76 Init Tracker
08: 09: 51.78 Device Tracker Message: OKAY0000
08: 09: 51.78 Connect to Android failed!
08: 09: 51.78 bOpened = False
08: 09: 51.78 No device attached to USB
08: 09: 51.78 Refresh ComDescriptions ...
08: 09: 51.78 PORT: COM1 Enumerator = ACPI Displayed = Communications Port InstanceID = ACPI \ PNP0501 \ 1
08: 09: 51.78 PORT: COM3 Enumerator = ROOT Displayed = RIM Virtual Serial Port v2 InstanceID = ROOT \ PORTS \ 0000
08: 09: 51.78 PORT: COM4 Enumerator = ROOT Displayed = RIM Virtual Serial Port v2 InstanceID = ROOT \ PORTS \ 0001
08: 09: 51.78 ErrMsg (Silent): Connection to phone could not be established:
No device attached to USB
08: 09: 51.78 ShowBalloontip: MyPhoneExplorer - Error ... - Connection to phone could not be established:
No device attached to USB
08: 09: 51.94 Setting Lastuser: BlackBerry BBB100-1 [352948060277849]
08: 09: 51.97 PasswordCheck OK, check Userfolder, G_AppData = C: \ Users \ jmarshall \ AppData \ Roaming \ MyPhoneExplorer
08: 09: 51.97 CheckUserDirectory for: BlackBerry BBB100-1 [352948060277849]
08: 09: 51.97 Userfolder = C: \ Users \ jmarshall \ AppData \ Roaming \ MyPhoneExplorer \ BlackBerry BBB100-1 [352948060277849]
08: 09: 51.97 ParseModel
08: 09: 51.97 Download user database: BlackBerry BBB100-1 [352948060277849]
08: 09: 52.23 LoadDatafile: pb_metadata.xml (4469 bytes)
08: 09: 52.37 LoadDatafile: Phonebook.dat (1223560 bytes)
08: 09: 54.45 contacts loaded
08: 09: 54.48 LoadDatafile: Calls.dat (4388 bytes)
08: 09: 54.50 ParseDialedCalls needed 0ms
08: 09: 54.62 Calls loaded
08: 09: 54.62 Organizer LoadUser DefaultTimeColWidth = 135
08: 09: 54.70 LoadDatafile: Organizer.dat (75420 bytes)
08: 09: 54.77 LoadDatafile: cal_metadata.xml (1075 bytes)
08: 09: 54.83 Organizer loaded
08: 09: 54.83 LoadDatafile: notes_metadata.xml (114 bytes)
08: 09: 54.83 Notes loaded
08: 09: 54.84 Load SMS Data ...
08: 09: 54.86 LoadDatafile: SMS.dat (200418 bytes)
08: 09: 54.86 SMS - Loading database ...
08: 09: 55.03 SMS Loading - Readfile: 16 Split: 0 Parse: 172 HandleMultiSMS: 0 Messages: 1226
08: 09: 55.44 RefreshList (Archives): Addrows = 0 Sort = 0 MenuUpdate = 0 Redraw = 0
08: 09: 55.77 SMS Data Loaded ...
08: 09: 55.77 SMS loaded
08: 09: 55.92 Main window finished loading
12: 10: 18.93 WM_WTSSESSION_CHANGE 7
12: 29: 13.90 WM_WTSSESSION_CHANGE 8
17: 30: 14.63 WM_WTSSESSION_CHANGE 7
07: 53: 14.41 WM_WTSSESSION_CHANGE 8
10: 45: 08.57 Show EventWindow, Screensaver = Off
21: 29: 26.82 WM_WTSSESSION_CHANGE 7

I would be very thankful to anyone who has any ideas on this.

Thanks Smile
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