Connection failure COM3 (not found / access denied)

[koen058]

Hi. I've got a Sony Ericsson W950i. I'm using MyPhoneExplorer for a while now, but last weeks I've got the following problem. When I want to make a connection with MPE, I get an error message telling me the "connection to phone could not be established: cannot be opened COM3 (port not found)". In the error log file, I see that access to port COM3 is denied. I've been trying using bluetooth, but that doesn't work either. Since I'm not familiar with ports, I don't know how and where to solve this. mRouter is telling me that there actually IS a connection with the phone. MPE also sees the connection (File - Settings), but when I search for a device, it doesn't succeed. Sometimes it helps to reboot the computer and mobile phone, but not always. Does anyone got tips? Thanks!

[FJ]

Please post the logfile after the errormessage

[koen058]

Underneath you find the log file. I've been waiting for the error to occur again, since it has been working last week, so that why it took some days to post the log file.

Thanks.

Logdatei MyPhoneExplorer
************************
Programmversion: 1.8.0
Datum: 12/10/2010

19:18:17.78 Setting Port: 3
19:18:17.82 Setting Baud: 921600
19:18:17.95 Avaiable Ports: COM1=\Device\Serial0; COM2=\Device\Serial1; COM3=\Device\zebrmdm0; COM4=\Device\zebrmdm1; COM5=\Device\zebrsce0; COM6=\Device\porte6; COM7=\Device\porte7; COM9=\Device\BtPort0; COM10=\Device\porte10; COM11=\Device\porte11; COM12=\Device\porte12; COM13=\Device\porte13; COM14=\Device\porte14; COM15=\Device\BtPort1; COM20=\Device\porte20; COM21=\Device\porte21; COM22=\Device\porte22;
19:18:18.31 Main Load frmSplash
19:18:19.53 Load frmSplash...
19:18:19.53 Show splash...
19:18:19.54 frmSplash geladen
19:18:24.09 Hauptfenster wird geladen
19:18:25.79 Sidebar fertig geladen
19:18:27.45 UC SMS wird geladen
19:18:28.25 UC Phonebook wird geladen
19:18:28.62 UC Phonebook fertig geladen
19:18:28.65 UC Calls wird geladen
19:18:28.79 UC Organizer wird geladen
19:18:29.85 Organizer initiated
19:18:29.98 Startpage=2
19:18:30.07 UC Filebrowser wird geladen
19:18:30.59 UC Filebrowser fertig geladen
19:18:30.59 UC AppBrowser wird geladen
19:18:30.78 UC Notes wird geladen
19:18:30.93 UC Calls wird geladen
19:18:32.18 Avaiable Ports: COM1=\Device\Serial0; COM2=\Device\Serial1; COM3=\Device\zebrmdm0; COM4=\Device\zebrmdm1; COM5=\Device\zebrsce0; COM6=\Device\porte6; COM7=\Device\porte7; COM9=\Device\BtPort0; COM10=\Device\porte10; COM11=\Device\porte11; COM12=\Device\porte12; COM13=\Device\porte13; COM14=\Device\porte14; COM15=\Device\BtPort1; COM20=\Device\porte20; COM21=\Device\porte21; COM22=\Device\porte22;
19:18:32.18 Neue COM-Bibliothek wird verwendet
19:18:32.59 SPort Properties set, opening COM3
19:18:32.59 After OpenPort
19:18:32.59 Kan niet worden geopend COM3!! (Toegang verboden)
19:18:32.59 bOpened=False
19:18:32.59 Kan niet worden geopend COM3!! (Toegang verboden)
19:18:32.59 Refresh ComDescriptions...
19:18:32.70 PORT: COM1 Enumerator=ACPI Displayed=Communicatiepoort InstanceID=ACPI\PNP0501\1
19:18:32.70 PORT: COM2 Enumerator=ACPI Displayed=Communicatiepoort InstanceID=ACPI\PNP0501\2
19:18:32.70 PORT: COM10 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\10
19:18:32.71 PORT: COM11 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\11
19:18:32.71 PORT: COM12 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\12
19:18:32.71 PORT: COM13 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\13
19:18:32.71 PORT: COM14 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\14
19:18:32.71 PORT: COM20 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\20
19:18:32.71 PORT: COM21 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\21
19:18:32.71 PORT: COM22 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\22
19:18:32.71 PORT: COM6 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\6
19:18:32.71 PORT: COM7 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\7
19:18:32.71 PORT: COM5 Enumerator=MCCICEB Displayed=Sony Ericsson PC-Connect Port InstanceID=MCCICEB\CEB_ZEBRCEB&SCE_{8164CCDF-8A85-48C4-9A2D-5D9735DAF48E}&OS_NT\1&2D12BED1&0&0034_0001
19:18:32.71 PORT: COM4 Enumerator=USB Displayed=Sony Ericsson W950 Application Port InstanceID=USB\VID_0FCE&PID_D058&MI_05\35286301265234_05
19:18:32.73 PORT: COM9 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth-communicatiepoort InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000000
19:18:32.73 PORT: COM15 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth-communicatiepoort InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000001
19:18:32.90 MODEM: COM3 Enumerator=USB LocationInfo=W950i FriendlyName=Sony Ericsson W950 USB Modem InstanceID=USB\VID_0FCE&PID_D058&MI_03\35286301265234_03
19:18:32.92 ErrMsg: Connection to phone could not be established:
Kan niet worden geopend COM3!! (Toegang verboden)
19:18:33.40 Setting Lastuser: Sony Ericsson W950i [352863012652348]
19:18:33.51 Lade Userdatenbank: Sony Ericsson W950i [352863012652348]
19:18:34.07 LoadDatafile: Phonebook.dat(21957 Bytes)
19:18:34.70 Kontakte geladen
19:18:34.82 LoadDatafile: Calls.dat(1792 Bytes)
19:18:35.07 Anrufe geladen
19:18:35.28 LoadDatafile: Organizer.dat(53878 Bytes)
19:18:35.51 DoItemUpdate
19:18:35.63 DoItemUpdate fertig
19:18:35.78 Organizer geladen
19:18:35.78 LoadDatafile: Notes.dat(176 Bytes)
19:18:35.79 Notizen geladen
19:18:35.79 Load SMS Data...
19:18:36.12 LoadDatafile: SMS.dat(7744 Bytes)
19:18:36.12 SMS - Datenbank wird geladen...
19:18:36.15 SMS Laden - Readfile: 328 Split: 0 Parse: 32 HandleMultiSMS: 0 Nachrichten: 32
19:18:36.59 LoadDatafile: SMSArchive.dat(683778 Bytes)
19:18:36.76 SMS Archiv laden - Parse: 609
19:18:38.13 RefreshList (Archive): Addrows=484 Sort=203 MenuUpdate=16 Redraw=31
19:18:38.13 SMS Data Loaded...
19:18:38.13 SMS geladen
19:19:04.37 Hauptfenster fertig geladen
19:19:04.48 Show EventWindow, Screensaver=Off
19:19:04.54 Show EventWindow, Screensaver=Off
19:19:04.54 Show EventWindow, Screensaver=Off
19:19:04.56 Show EventWindow, Screensaver=Off
19:19:04.57 Show EventWindow, Screensaver=Off
19:19:04.59 Show EventWindow, Screensaver=Off
19:19:04.60 Show EventWindow, Screensaver=Off
19:19:04.62 Show EventWindow, Screensaver=Off
19:19:04.63 Show EventWindow, Screensaver=Off
19:19:04.65 Show EventWindow, Screensaver=Off
19:19:04.68 Show EventWindow, Screensaver=Off
19:19:07.75 Downloader: RC=6 BytesMax=5 URL=http://www.fjsoft.at/myphoneexplorer/version.txt
20:02:20.90 Avaiable Ports: COM1=\Device\Serial0; COM2=\Device\Serial1; COM3=\Device\zebrmdm0; COM4=\Device\zebrmdm1; COM5=\Device\zebrsce0; COM6=\Device\porte6; COM7=\Device\porte7; COM9=\Device\BtPort0; COM10=\Device\porte10; COM11=\Device\porte11; COM12=\Device\porte12; COM13=\Device\porte13; COM14=\Device\porte14; COM15=\Device\BtPort1; COM20=\Device\porte20; COM21=\Device\porte21; COM22=\Device\porte22;
20:02:20.90 Neue COM-Bibliothek wird verwendet
20:02:20.92 SPort Properties set, opening COM3
20:02:20.92 After OpenPort
20:02:20.92 Kan niet worden geopend COM3!! (Toegang verboden)
20:02:20.93 bOpened=False
20:02:20.93 Kan niet worden geopend COM3!! (Toegang verboden)
20:02:20.95 Refresh ComDescriptions...
20:02:21.03 PORT: COM1 Enumerator=ACPI Displayed=Communicatiepoort InstanceID=ACPI\PNP0501\1
20:02:21.03 PORT: COM2 Enumerator=ACPI Displayed=Communicatiepoort InstanceID=ACPI\PNP0501\2
20:02:21.03 PORT: COM10 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\10
20:02:21.03 PORT: COM11 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\11
20:02:21.03 PORT: COM12 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\12
20:02:21.03 PORT: COM13 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\13
20:02:21.03 PORT: COM14 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\14
20:02:21.03 PORT: COM20 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\20
20:02:21.03 PORT: COM21 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\21
20:02:21.03 PORT: COM22 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\22
20:02:21.03 PORT: COM6 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\6
20:02:21.03 PORT: COM7 Enumerator=BLUETOOTH Displayed=BT Port InstanceID=BLUETOOTH\0004&0002\7
20:02:21.04 PORT: COM5 Enumerator=MCCICEB Displayed=Sony Ericsson PC-Connect Port InstanceID=MCCICEB\CEB_ZEBRCEB&SCE_{8164CCDF-8A85-48C4-9A2D-5D9735DAF48E}&OS_NT\1&2D12BED1&0&0034_0001
20:02:21.04 PORT: COM4 Enumerator=USB Displayed=Sony Ericsson W950 Application Port InstanceID=USB\VID_0FCE&PID_D058&MI_05\35286301265234_05
20:02:21.04 PORT: COM9 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth-communicatiepoort InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000000
20:02:21.04 PORT: COM15 Enumerator={95C7A0A0-3094-11D7-A202-00508B9D7D5A} Displayed=Bluetooth-communicatiepoort InstanceID={95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BLUETOOTHPORT\1&30EE4AD&0&1000000000001
20:02:21.10 MODEM: COM3 Enumerator=USB LocationInfo=W950i FriendlyName=Sony Ericsson W950 USB Modem InstanceID=USB\VID_0FCE&PID_D058&MI_03\35286301265234_03
20:02:21.12 ErrMsg: Connection to phone could not be established:
Kan niet worden geopend COM3!! (Toegang verboden)

[FJ]

Toegang verboden = Access denied ?

If yes then another software has opened already the port.
- maybe Kaspersky blocks the port if you use this Virus-Software
- maybe the PC-Suite is running in background, close it
- maybe another phone-software or modem-software is running and blocking the port

You can try also this tool to find out who blocks your port: www.fjsoft.at/files/PortSpy.zip
This is a very experimental tool. If it shows a program then its correct, but it can also happen that it shows all ports OK which is not true.

[koen058]

Yes, "Toegang verboden" = "access denied".

I downloaded the PortSpy and I saw that COM3 was being used by mRouter. After making that port free, the "Access denied" error had indeed disappeared. But MyPhoneExplorer couldn't synchronize some things (calendar, phone book, ...), because it seems to really need a connection between the phone and mRouter. Applications like messages , call history etc. don't need the mRouter.

I've killed the mRouter application, rebooted MyPhoneExplorer, started mRouter again, started mRouter BEFORE MyPhoneExplorer was started etcetera etcetera. After a lot of trial-error handling, I have connection with the phone now.

Thanks for your support, FJ! From now, I know how to solve this recurring issue.

Kind regards,
Koen

[FJ]

Its right. You'll need mRouter for phonebook/calendar/files in myphoneExplorer. But mRouter has to use another Port and not COM3. I think you can take a look in the settings of mRouter and deselect COM3

[koen058]

I can choose the COM-ports that will be used by mRouter, indeed. COM3 was included in this list.

Thanks for this useful information!

[mos4711]

Hi,

I have also a problem connecting my X10 mini to MEP.
It connects fine via Explorer (connect as E:\), but when try to connect via MEP the log file says this:
Programmversion: 1.8.0
Datum: 19-10-2010

09:35:09.34 Setting Port: 999
09:35:09.34 Setting Baud: 115200
09:35:09.34 Avaiable Ports: COM3=\Device\Serial0; COM4=Winachsf0;
09:35:09.34 Main Load frmSplash
09:35:09.36 Load frmSplash...
09:35:09.36 Show splash...
09:35:09.37 frmSplash geladen
09:35:09.89 Hauptfenster wird geladen
09:35:10.01 Sidebar fertig geladen
09:35:10.04 UC SMS wird geladen
09:35:10.08 UC Phonebook wird geladen
09:35:10.11 UC Phonebook fertig geladen
09:35:10.11 UC Calls wird geladen
09:35:10.12 UC Organizer wird geladen
09:35:10.20 Organizer initiated
09:35:10.23 Startpage=1
09:35:10.23 UC Filebrowser wird geladen
09:35:10.28 UC Filebrowser fertig geladen
09:35:10.28 UC AppBrowser wird geladen
09:35:10.29 UC Notes wird geladen
09:35:10.29 UC Calls wird geladen
09:35:10.54 RunADBCommand: start-server
09:35:10.61 ADB CommandResponse:
09:35:10.61 RunADBCommand: devices
09:35:10.67 ADB CommandResponse: List of devices attached
09:35:10.67 Run DeviceTracker
09:35:10.70 Init Tracker
09:35:10.70 Connect to Android failed!
09:35:10.70 bOpened=False
09:35:10.70 Ingen enhed er tilsluttet USB ("No unit connected is connected USB")
09:35:10.70 Refresh ComDescriptions...
09:35:10.79 PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_3B67&SUBSYS_216217AA&REV_06\3&B1BFB68&0&B3
09:35:10.89 MODEM: COM4 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=ThinkPad Modem Adapter InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5069&SUBSYS_17AA214D&REV_1003\4&3890A423&0&0002
09:35:10.89 ErrMsg: Der kunne ikke oprettes forbindelse til telefonen: ("No connection could be established to the phone")
Ingen enhed er tilsluttet USB ("No unit connected is connected USB")
09:35:10.89 Device Tracker Message: OKAY0000
09:35:12.51 Setting Lastuser:
09:35:12.51 Lade Userdatenbank:
09:35:12.53 Kontakte geladen
09:35:12.53 Anrufe geladen
09:35:12.53 Organizer geladen
09:35:12.53 Notizen geladen
09:35:12.53 SMS geladen
09:35:12.61 Hauptfenster fertig geladen
09:35:22.07 Refresh ComDescriptions...
09:35:22.10 PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_3B67&SUBSYS_216217AA&REV_06\3&B1BFB68&0&B3
09:35:22.15 MODEM: COM4 Enumerator=HDAUDIO LocationInfo=Internal High Definition Audio Bus FriendlyName=ThinkPad Modem Adapter InstanceID=HDAUDIO\FUNC_02&VEN_14F1&DEV_5069&SUBSYS_17AA214D&REV_1003\4&3890A423&0&0002
09:35:22.49 StickyNotesPath=C:\WINDOWS\Sysnative\StikyNot.exe FileExists=False

Has anyone got an idea?

[FJ]

There is a Help-Button on the errormessage. Maybe it would be a good idea to click on it

- download and extract first the drivers for X10 mini. You can get them here: http://developer.sonyericsson.com/wport ... c=gb&lc=en
- enable USB-Debugging in Phone (Settings-Applications-Development)
- if you connect your phone now to PC then Windows will need new drivers, tell windows the path of the downloaded drivers

[mos4711]

Hi,

I think I got all that:
Device manager:
Sony Ericsson sa101 ADB Interface Driver
Driverversion: 2.0.10.22

If I disable USB-Debugging and remove the drivers, and then connect to USB-Debugging again, Windows will look for new drivers and I install the above mentioned. But still no lock
Its a brand new company PC, lenovo w510, could it be com ports?

Thanks in advance

[StefanGaller]

It should work, could you post the debug log again?

Thank you!

[FJ]

You are using a Android-Phone so forget COM-Ports. Post the logfile after you tried to connect

[mos4711]

You are using a Android-Phone so forget COM-Ports. Post the logfile after you tried to connect

UPDATE

Hi,
After using WI-FI with succes, its also working fine with USB.

Looking foreward to using it