initial connection fails each time

Verfasst am: Fr Sep 15, 2023 19:49

Every time I go to connect to my PC to phone it fails, getting an unable to detect/find the phone. Tried a couple things and found, the resolution each time is to do a 'restart' of the phone, then connects fine.
...this is on the Windows app, when I click to connect and sync Contacts or Files.

Am using a SamSung S23+ android phone and Windows 10 PC.
I connected via WiFi - have done so for years.
Only connect once or twice a week to copy photos from phone and sync contacts. Each initial connection attempt fails.

Seems to have started early this year maybe after an update.

I do restart my phone once or twice a week anyway, outside this process, and don't add/remove apps often on my phone, so phone in general is not having often system changes or such.

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15906

Please try to establish the connection as follows:
- Activate MPE on mobile
- With the MPE started, press the F1 (Connect) button
Does it work then?

Anmeldedatum: 07.10.2023 Beiträge: 1

[/quote] Please try to establish the connection as follows:
- Activate MPE on mobile
- With the MPE started, press the F1 (Connect) button

does not work Sad

With the Samsung S7 it was working perfect, but with older Software - Versions ...

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15906

Please contact FJ via Mail directly with a link to this thread=> Impressum

Anmeldedatum: 13.04.2014 Beiträge: 35 Wohnort: San Antonio, Texas

Thanks for the reply - to activate MPE on the phone first.
Have tried that a couple times over weeks and does not resolve issue.

Last couple months, to connect with MPE I have to always 'restart' my phone before attempting to connect. Not cold boot the phone, simple restart the phone. I even tried to restart the PC system instead, no luck.

Appears this is on the phone side.

As note, I am connected to home WiFi normally and without issue, when I leave and come back home. Thus seems the WiFi link is working itself.

Frolin

Site Admin Anmeldedatum: 15.02.2006 Beiträge: 31497 Wohnort: Tirol

Please also reastart the WiFi Router, this can make also the problem.
If it does not help then send me the logfile via email directly after you tried to connect.

Anmeldedatum: 13.04.2014 Beiträge: 35 Wohnort: San Antonio, Texas

FJ, just tried again and failed.
How do I get the LOG file you requested?
And how do I send it to you directly? (direct email?)

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15906

You will find the button email at the bottom of one of FJ's posts and also => Impressum

You can find the Debug.txt in your MPE database folder

- Windows Start Menu (Run) => input %appdata%\my
otherwise
- Look MPE=> F2 => Advanced 2 => Database

Verfasst am: Mo Feb 12, 2024 23:55

Found after months, that when I restart my phone or manually connect to my 2.4mhz WiFi system, I can connect.
But when my phone is linked to my 5mhz WiFi channel, I can not connect to the phone from my desktop via WiFi.

My home PC is cabled though.

Wondering if the initial 'wifi link failing' started with a new TP-Link Mesh network setup (new router and remote ports).

Is there a setting that tells MFE which channel to connect to WiFi, and thus causing it to not show available or connect, when on the other same home WiFi channel ?

Verfasst am: Di Feb 13, 2024 14:23

MyPhoneExplorer is not able to control if the phone is connected via 2,4 or 5GHz

Just a try: Fritzbox routers had problems with 5GHz if there were bluetooth devices in range. Maybe you test with disabled Bluetooth or maybe there is a Firmware upgrade available from TP Link

Verfasst am: Di Feb 13, 2024 19:23

FJ,

Just tested per your message, no luck.

Phone was connected to the 5mhz channel, wifi tested and working. Tried to connect MFE from desktop, by xxx 'Files' to copy over new photos. Timed out, could not connect.

So I turned off BlueTooth, tried again, same, timed out and failed.

So turned BT back on, then connected to the 2.4mhz channel. Clicked Files on the desktop and it connected to the phone right off.

Note: past work around until figured out the WiFi issue, using USB cabled would connect fine each time as well.

Ugh... things were simpler with DOS - haha
Frolin

Verfasst am: Di Feb 20, 2024 10:57

Does your phone wake up and launch MyPhoneExplorer Client as soon as you want to connect with MyPhoneExplorer on the PC? And if yes - does this happen eventually too late when MyPhoneExplorer shows already the error message?

Verfasst am: Di Feb 20, 2024 18:54

Yes it does 'wake up'... no MFE app does not start/open.

With my phone (screen) off, I have MFE on PC running, and click on 'Files' to link and view files. The screen on the phone comes on, and stays on the home screen. but the MFE app on phone does not start/open.

I have also opened up the app first on phone, then clicked 'Files' on PC side, with same results, does not connect.

The app on phone, when manually opened, does say on top "waiting for connection...", and shows "WiFi Active".

This is while I am connected to the 5mhz WiFi channel.
If I switch to the 2.4mhz channel, click 'Files' on PC, it connects.

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