Unable to connect to the phone

Anmeldedatum: 10.01.2019 Beiträge: 8 Wohnort: Norway

I have been using MPE for a very long time, and it has worked very well. I now have ver. 2 installed. My Samsung phone connects via WiFi to my PC (Win 7)

Recently MPE fails when connecting to the phone.
When I start MultiSync on the PC it says "Connecting", "Identifying" and then "Could not connect to the phone" "The phone could not be identified".

Have tried to un-install MPE and re-install MPE on the phone, but it didn't help.
The phone is running Malwarebytes virus protection, but un-installing this didn't solve the problem.
Any suggestions how to fix this?

-Olaf B

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15904

Please check in the app info of the MPE client on the mobile phone whether all rights (e.g. 'telephone') are activated!

Anmeldedatum: 10.01.2019 Beiträge: 8 Wohnort: Norway

Thanks for your response.
I can't find any settings for rights in the MPE client. OnlyWifi pin and info about calendars, accounts etc.

Checked the log file on the PC. It is like this:

15:27:21.92 Second swap of settings set
15:27:21.93 Everything is done
15:27:35.79 Sending GCM Push..., SessionID=mhm3JlKi6gcIS6oZAAqL
15:27:35.89 Connect via USB
15:27:35.89 RunADBCommand: start-server
15:27:36.17 ADB CommandResponse:
15:27:36.17 RunADBCommand: devices
15:27:36.28 ADB CommandResponse: List of devices attached
15:27:36.28 Connect via FixedIP: 192.168.1.120
15:27:36.28 Try connecting to 192.168.1.120 (fixed IP)...
15:27:36.29 AndroidSocket_Connect...
15:27:36.40 Connect to Android OK (192.168.1.120)
15:27:36.40 Settimeout: RT=2000 WT=500
15:27:36.40 bOpened=True
15:27:36.40 [TX]: AT+CGSN
15:27:38.41 C.Answer=
15:27:38.41 Got no Model, close port
15:27:38.41 ClosePort called
15:27:38.41 Androidsocket wird geschlossen 7
15:27:38.41 Port wurde geschlossen
15:27:38.41 Telefonen kunne ikke identifiseres
15:27:38.41 Refresh ComDescriptions...
15:27:38.42 PORT: COM1 Enumerator=ACPI Displayed=Communications Port InstanceID=ACPI\PNP0501\1
15:27:38.42 PORT: COM3 Enumerator=PCI Displayed=Intel(R) Active Management Technology - SOL InstanceID=PCI\VEN_8086&DEV_1C3D&SUBSYS_1494103C&REV_04\3&11583659&0&B3
15:27:38.42 ErrMsg: Klarte ikke å få forbindelse med telefonen:
Telefonen kunne ikke identifiseres

Moderator Anmeldedatum: 19.04.2014 Beiträge: 15904

icke1954 hat Folgendes geschrieben:

Please check in the app info of the MPE client on the mobile phone whether all rights (e.g. 'telephone') are activated!

mobile Phone => settings => apps => MyPhoneExplorer Client=> permissons

Anmeldedatum: 10.01.2019 Beiträge: 8 Wohnort: Norway

Checked permissions. All OK - including Telephone.

Anmeldedatum: 10.01.2019 Beiträge: 8 Wohnort: Norway

Update:
Did a re-install of the antivirus app (Malwarebytes) on the phone. Didn't seem to solve the problem, but a few hours later, the problem is gone! Running MultiSync on the PC works as it has done previously.
Thanks for your help
Smile

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