FJ Software Foren-Übersicht  
 Homepage   •  Suchen   •  FAQ   •  Mitgliederliste   •  Registrieren   •  Login
 MPE hangs or crashes all the time Nächstes Thema anzeigen
Vorheriges Thema anzeigen
Neues Thema eröffnenNeue Antwort erstellen
Autor Nachricht
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Do Jul 28, 2022 16:05 Antworten mit ZitatNach oben

Environment:
MPE v1.9.0
Windows 10
Three Android phones

Use case:
I'm typically just sync'ing small batches of Contacts between various Android phones and an Outlook 2016 Contacts database.

Hangs and crashes are frequent, occurring almost every other run of the app. It occurs when sync'ing Contacts, or when switching phones. When it hangs, it becomes necessary to End Program, and restart it. Otherwise it crashes. MPE never performs more than one operation without hanging or crashing.
Benutzer-Profile anzeigenPrivate Nachricht senden
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Mi Aug 10, 2022 18:49 Antworten mit ZitatNach oben

Any ideas?

Is there something I should be doing differently? (Run as Admin, set certain environment variables, etc?)

Is there something in the program settings I should change? I really haven't set it up much - just using mostly stock settings.

As I said, the issue is nearly constant - i.e. I can only perform between 1-3 operations before MPE hangs and must be forced closed (or just crashes) - usually when syncing contacts with Outlook, although that's all I really use MPE for.
Benutzer-Profile anzeigenPrivate Nachricht senden
FJ
Site Admin


Anmeldedatum: 15.02.2006
Beiträge: 31467
Wohnort: Tirol

BeitragVerfasst am: Mi Aug 10, 2022 22:42 Antworten mit ZitatNach oben

When the PC has the DBCS Mode enabled then you might have those problems.
Please post the logfile directly after you launched MyPhoneExplorer: Menu-File-Settings-Show logfile

_________________
Ich bitte um Verständnis daß ich aufgrund des hohen Aufkommens im Forum und meines zeitlichen Rahmens nichtmehr jeden Thread im Forum persönlich lesen bzw. beantworten kann.

Bitte benutzt auch die Forum-Suche bzw. die FAQ
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail sendenICQ-Nummer
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: So Aug 14, 2022 16:25 Antworten mit ZitatNach oben

Hello, and thank you for taking time to help with this.

Where would DBCS Mode be enabled? If you're referring to internationalization/language settings, Windows is configured for US English.

I couldn't find an option to attach files, but Debug.txt is not that long, so I've posted it below instead of using pastebin. As requested, it was captured immediately after MPE was launched. Note: the line starting, "09:54:10.02," was split by me, as it made the page too wide.

Code:
Logdatei MyPhoneExplorer
************************
Programmversion: 1.9.0
Datum:   8/14/2022

09:54:01.18       Windows Version=10.0
09:54:01.18       Setting Port: 999
09:54:01.18       Setting Baud: 115200
09:54:01.18       Avaiable Ports: COM5=\??\ROOT#PORTS#0003#{86e0d1e0-8089-11d0-9ce4-08003e301f73}; COM7=\Device\BthModem0;
09:54:01.18       Main Load frmSplash
09:54:01.24       Load frmSplash...
09:54:01.25       Show splash...
09:54:01.29       frmSplash geladen
09:54:02.74       Hauptfenster wird geladen
09:54:03.06       Sidebar fertig geladen
09:54:03.73       UC SMS wird geladen
09:54:03.91       UC Phonebook wird geladen
09:54:04.00       UC Phonebook fertig geladen
09:54:04.00       UC Calls wird geladen
09:54:04.08       UC Organizer wird geladen
09:54:04.23       RefreshToday...
09:54:04.23       RefreshToday fertig
09:54:04.26       Organizer initiated
09:54:04.28       UC Notes wird geladen
09:54:04.38       Startpage=1
09:54:04.40       UC Filebrowser wird geladen
09:54:04.99       UC Filebrowser fertig geladen
09:54:04.99       UC AppBrowser wird geladen
09:54:05.02       UC Calls wird geladen
09:54:05.06       Setting Lastuser: LGE LM-G820 [9E1F207C-5DBC-46D4-845F-BD97EB8380E7]
09:54:05.10       PasswordCheck OK, check Userfolder, G_AppData=C:\Users\Main Account\AppData\Roaming\MyPhoneExplorer
09:54:05.10       CheckUserDirectory for: LGE LM-G820 [9E1F207C-5DBC-46D4-845F-BD97EB8380E7]
09:54:05.10       Userfolder=C:\Users\Main Account\AppData\Roaming\MyPhoneExplorer\LGE LM-G820 [9E1F207C-5DBC-46D4-845F-BD97EB8380E7]
09:54:05.12       ParseModell
09:54:05.13       Lade Userdatenbank: LGE LM-G820 [9E1F207C-5DBC-46D4-845F-BD97EB8380E7]
09:54:05.30       LoadGridLayout Error: 9
09:54:05.50       LoadDatafile: pb_metadata.xml(3995 Bytes)
09:54:05.55       LoadDatafile: Phonebook.dat(343853 Bytes)
09:54:06.48       Kontakte geladen
09:54:06.51       LoadDatafile: Calls.dat(3054 Bytes)
09:54:06.51       ParseDialedCalls needed 0ms
09:54:06.68       Anrufe geladen
09:54:06.69       Organizer LoadUser DefaultTimeColWidth=155
09:54:06.74       LoadDatafile: Organizer.dat(45 Bytes)
09:54:06.76       LoadDatafile: cal_metadata.xml(365 Bytes)
09:54:06.76       RefreshToday...
09:54:06.76       RefreshToday fertig
09:54:06.76       Organizer geladen
09:54:06.81       LoadDatafile: notes_metadata.xml(114 Bytes)
09:54:06.81       Notizen geladen
09:54:06.81       Load SMS Data...
09:54:06.86       LoadDatafile: Messages.dat(21099 Bytes)
09:54:06.86       MMS - Datenbank wird geladen...
09:54:06.88       MMS Laden  - Readfile: 31 Split: 0 Parse: 15 Nachrichten: 85
09:54:06.95       RefreshList (Archive): Addrows=0 Sort=0 MenuUpdate=0 Redraw=0
09:54:07.01       SMS Data Loaded...
09:54:07.01       SMS geladen
09:54:07.36       Hauptfenster fertig geladen
09:54:07.50       Init Android Connection for future connect via WiFi
09:54:07.98       Start UPnP Discovery
09:54:07.98       Broadcaster started
09:54:08.10       UPnP Device: TM-AC1900
09:54:10.02       Got new Broadcast: 002915373C17162E1D095E5F42533F0F06333A1C1D1F3A3B405F51522E31362B2F484A594B4804081E04747E776F6405 <split>
4A2E543F000007756065011D1054475D214D1F0804030B7D071B6A4E36295D4A0A007501311C021A73353E4622410000
09:54:12.61       Refresh ComDescriptions...
09:54:12.61       PORT: COM5 Enumerator=ROOT Displayed=RIM Virtual Serial Port v2 InstanceID=ROOT\PORTS\0003
09:54:12.61       PORT: COM5 Enumerator=ROOT Displayed=RIM Virtual Serial Port v2 InstanceID=ROOT\PORTS\0004
09:54:12.61       MODEM: COM5 Enumerator=ROOT Displayed=Standard Modem FriendlyName=Standard Modem InstanceID=ROOT\MODEM\0001
09:54:12.61       MODEM: COM7 Enumerator=BTHENUM Displayed=Standard Modem over Bluetooth link #2 FriendlyName=Standard Modem over Bluetooth link #2 InstanceID=BTHENUM\{00001103-0000-1000-8000-00805F9B34FB}_LOCALMFG&0045\8&8884F58&0&406AAB85F2D5_C00000000
09:54:14.34       Got Broadcast
09:54:14.76       Device driver info:
09:54:14.76       Devices with ADB Interface:
09:54:14.78       ADB Devices:
09:54:14.78       Portable devices:
09:54:14.78       Unknown devices: BlackBerry Bypass Service P:0x3310685C R:0x04 V:0x20003, SMSMMS_0, CMIME_1, BlackBerry Desktop Service P:0x3310685C R:0x04 V:0x20204, <unknown device>, <unknown device> -> Problem Code: 0x1C (28) [FAILED_INSTALL]
Benutzer-Profile anzeigenPrivate Nachricht senden
icke1954
Moderator


Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: So Aug 14, 2022 18:47 Antworten mit ZitatNach oben

No, the "DBCS Mode" doesn't seem to be your problem!
"Machine works as Double-Byte-Character-System!" should appear in the log file => https://www.fjsoft.at/forum/viewtopic.php?p=30056#30056

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail senden
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Do Aug 18, 2022 20:32 Antworten mit ZitatNach oben

Okay, so if DBCS is ruled out, do you have any other ideas on what the problem could be?
Benutzer-Profile anzeigenPrivate Nachricht senden
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Fr Sep 02, 2022 15:18 Antworten mit ZitatNach oben

Any ideas at all? Can you at least offer some ideas on how I could troubleshoot it?

Could it be a bluetooth or wifi driver issue on the system? (I'm just guessing at what could be different. There are also some older BlackBerry components installed.)

I have noted that a hang occurs most often right after a sync of Contacts. And it appears to complete the sync, but then it hangs at the very end, and I have to End Program. Upon restart of the app, I sync again to check if it finished, and indeed there's nothing to sync, so apparently it completes the sync before hanging. And perhaps there's some handshake that isn't occurring at the end?
Benutzer-Profile anzeigenPrivate Nachricht senden
icke1954
Moderator


Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: Fr Sep 02, 2022 19:34 Antworten mit ZitatNach oben

Sorry, I can't no help Embarassed

Please email FJ directly with a link to this thread => Impressum

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail senden
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Fr Dez 30, 2022 03:41 Antworten mit ZitatNach oben

I believe I've discovered where the issue lies, as well as the cure:

If I manually launch the client on both phones first, then have MPE sync the Contacts on phone #1 to Outlook on the PC, then switch to phone #2, and try to sync Outlook to that phone's Contacts, MPE will often hang or crash. (Presumably, you can reproduce the problem if you have multiple sync points to test with.)

However, if I just click Sync in MPE, without the client running on either phone, and just let MPE initiate the client from the PC, then MPE doesn't hang or crash during any sync. (I didn't realize that I didn't have to manually initiate the client on the phones first... that MPE could take care of that.)

So technically there's a bug because it shouldn't make a difference how the client is initiated, but of course it's quite minor.
Benutzer-Profile anzeigenPrivate Nachricht senden
icke1954
Moderator


Anmeldedatum: 19.04.2014
Beiträge: 15812

BeitragVerfasst am: Fr Dez 30, 2022 11:28 Antworten mit ZitatNach oben

I cannot confirm the scenario you describe.
It is also illogical that the sync was correct implemented despite the cancel and the type of connection should have something to do with it?!
Please test this again by deliberately taking a break of about 30 seconds when changing the phone

_________________
Samsung Galaxy S3 / Android 4.3
Samsung Galaxy S5 / Android 6.01
Samsung Galaxy S8 / Android 9.0
Samsung Galaxy Tab 4 Android 10.0
Samsung Galaxy S20 / Android 13.0
MPE Version 2.1 akt. Nightly / akt. MPE-Client Beta
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail senden
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Do Jun 15, 2023 16:57 Antworten mit ZitatNach oben

Pausing before switching phones didn't make a difference.

Also, crashing does still occur on the 2nd or 3rd sync operation. So after 1-2 syncs, I close and re-open the app to avoid the crash.

Is no one else reporting anything like this?
Benutzer-Profile anzeigenPrivate Nachricht senden
FJ
Site Admin


Anmeldedatum: 15.02.2006
Beiträge: 31467
Wohnort: Tirol

BeitragVerfasst am: Mi Jun 21, 2023 18:42 Antworten mit ZitatNach oben

Did you update MyPhoneExplorer to Version 2.0 inbetween? If no please install the official Version 2.0: https://www.fjsoft.at/download.php?id=1
Then install the current beta so that we have the same codebase: https://www.fjsoft.at/files/MyPhoneExplorer_DebugUpdate.exe

Now use MyPhoneExplorer as regular, and when you get a freeze for 3 Minutes or a crash then send me please the logfile via email with a link to this thread. In this case you have to open the logfile manually BEFORE you restart MyPhoneExplorer. Windows-Key+R -> %appdata%\MyPhoneExplorer -> You should see now the file Debug.txt

_________________
Ich bitte um Verständnis daß ich aufgrund des hohen Aufkommens im Forum und meines zeitlichen Rahmens nichtmehr jeden Thread im Forum persönlich lesen bzw. beantworten kann.

Bitte benutzt auch die Forum-Suche bzw. die FAQ
Benutzer-Profile anzeigenPrivate Nachricht sendenE-Mail sendenICQ-Nummer
jykollomingg



Anmeldedatum: 28.07.2022
Beiträge: 8

BeitragVerfasst am: Mi Jul 12, 2023 04:05 Antworten mit ZitatNach oben

To answer your question as to whether I had updated MPE to v2.0: Yes.

I have also now installed the beta you linked to.

After installing the beta, I launched MPE, performed a sync of Contacts between one of my phones and Outlook, and when the progress bar appeared to reach 100%, the app hung, (at the progress animation repeating.) I waited for ~5 minutes, then clicked the 'X' icon to close the progress bar. The usual dialog box appeared about the app not responding, and I selected the option to end the task. (Note that when this has occurred in the past, and I restart the app, I've always found that the sync had completed successfully.)

Anyway, I have emailed the Debug.txt log file to you (without restarting MPE), as requested.
Benutzer-Profile anzeigenPrivate Nachricht senden
Beiträge der letzten Zeit anzeigen:      
Neues Thema eröffnenNeue Antwort erstellen


 Gehe zu:   



Nächstes Thema anzeigen
Vorheriges Thema anzeigen
Du kannst keine Beiträge in dieses Forum schreiben.
Du kannst auf Beiträge in diesem Forum nicht antworten.
Du kannst deine Beiträge in diesem Forum nicht bearbeiten.
Du kannst deine Beiträge in diesem Forum nicht löschen.
Du kannst an Umfragen in diesem Forum nicht mitmachen.

Powered by phpBB © 2001, 2002 phpBB Group :: FI Theme :: Alle Zeiten sind GMT + 1 Stunde
Deutsche Übersetzung von phpBB.de