Unable to connect

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knsnri
Beiträge: 3
Registriert: Di 31. Mai 2016, 01:15

Unable to connect

Beitrag von knsnri »

Hi All of a sudden I am unable to connect to the phone. Am getting message Connection to phone could not be established: Failed to obtain the IP address of the phone. I have samsung s6 with marshmallow. I even uninstalled and reinstalled the app on my mobile and restart the mobile but no solution. Is there a chance Samsung has deployed some security update to block it?

Please help!!
dvhttn
Beiträge: 788
Registriert: Fr 19. Nov 2010, 18:41
Wohnort: Sunny Cornwall ...

Beitrag von dvhttn »

I assume you must be using wifi. There're loads of non-MPE reasons wifi won't connect. Search for other threads that talk about the same issue(s). Start by trying to 'ping' the phone from the PC. If this doesn't work then the two devices can't 'see' each other on your local network.

Oh, even before this you could reboot your PC AND reboot your router.
Dave
Carpe diem ...
Wilfried
Beiträge: 55
Registriert: Di 9. Jun 2015, 08:35
Wohnort: Mönchengladbach

Re: Unable to connect

Beitrag von Wilfried »

knsnri hat geschrieben: ....Failed to obtain the IP address of the phone. I have samsung s6 with marshmallow. ...
Since a couple of days we also have Marshmallow 6.0.1 on Galaxy S5 Duo. This morning several attempts to connect failed. The configuration in MPE had the correct IP address and I verified the MPE client was active showing the same IP Address.
Now the strange thing:
I changed the MPE desktop configuration from "fixed IP" address to "WiFi" and the connection (via F1) was established immediately.
Samsung Galaxy A5
MMB29M.A500FUXXU1CSB1
Android Marshmallow (6.0.1)
MyPhoneExplorer 1.8.11 - Client 1.0.62
Windows 10 Home 32bit / Windows 10 Pro 64bit Version 1809
knsnri
Beiträge: 3
Registriert: Di 31. Mai 2016, 01:15

Beitrag von knsnri »

Problem Solved: It had to do with the power saving mode of Samsung. That was what was creating the problem. The minute I disable the power saving mode, the connection takes place and am able to sync.
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