Runtime errors

Anmeldedatum: 31.10.2011 Beiträge: 40

Ref: MPE v1.8.5

Today I received two runtime errors (440 and 372) launching MPE after deleting about 10 quarantined PUP items in Malwarebytes. Doing a search on this forum I find some references to this, mostly in the German-language sections. An attempt to translate via on-line translators I gather that there may be a link to a PUP.Optional.Conduit.A item that's linked to C:\Users\{username}\Appdata\Local\Temp\~nsu.tmp\Au_.exe. A system restore did not recover MPE, so rather than uninstall and reinstall MPE and risk problems I restored my entire boot hard drive using a clone I had created two days before. I'm now back to where I was with everything functioning but the PUPs are still in quarantine.

What I would like to do is be able to delete all the quarantined PUP items identified by Malwarebytes without crashing MPE. I did notice Myphoneexplorer_Debugupdate.exe that might be a fix, but that was in a German section and I'm not clear if I should be running it.

Can anyone give me some guidance on this?

Anmeldedatum: 24.06.2012 Beiträge: 80

the beta installer updates the client regardless of language, just install it.

Anmeldedatum: 31.10.2011 Beiträge: 40

I downloaded Myphoneexplorer_Debugupdate.exe, so what will this do if I run it? Does it reinstall the latest full-version beta MPE? Do I need to uninstall v1.8.5 first? Either way, will it mess up my current settings, user profile, etc.?

Will it solve the problems I'm having with Malwarebytes? Will I then be able to delete the quarantined items in MWB without crashing MPE? Out of pure curiosity, I'd like to know what one or more of these quarantined items have to do with MPE and why. When I look for these items in their designated locations, either a file or registry entry, none are present.

Anmeldedatum: 31.10.2011 Beiträge: 40

Impatient to get this issue taken care of, I put on my brave suit and ran the debug file, but not before cloning my C: drive as a backup just in case. After doing that I removed all quarantined items in MBAM and MPE cranked up without a hitch. I also now have MPE in the MBAM exclude list. Voila!

Edit 06/26/14: I'd also like to report that installing the debugger seems to have fixed my problems with connecting via wifi. Ever since then it has connected without a hitch, even at startup which it rarely did properly.

Anmeldedatum: 13.06.2014 Beiträge: 10

MPE crashes consistently after the calls log rolls up (blue lines) any ideas?

Anmeldedatum: 13.06.2014 Beiträge: 10

MPE crashes consistently after the calls log rolls up (blue lines) any ideas? Confused

Seems the debugging beta version worked. Thank you

Verfasst am: Fr Jul 18, 2014 22:24

The PUPs have nothing to do with the runtime error of MyPhoneExplorer.
Myphoneexplorer_Debugupdate.exe is a beta-Version which does update only some important files, its not a real setup.

@Kizersoesa: Try the current beta: http://www.fjsoft.at/files/MyPhoneExplorer_DebugUpdate.exe

Anmeldedatum: 04.11.2010 Beiträge: 16

I just got the same two error codes. I am running ver. 1.8.4. on WIN 7 Tried to download ver. 1.8.5 but my AVG refuses to let me install 7Zip which appears to be required. I noticed above that there is a fix called Myphoneexplorer_Debugupdate.exe, but I don't know where to find it.

Anmeldedatum: 04.11.2010 Beiträge: 16

Finally found a site that will allow me to install ver. 1.8.5 Seems to be working, but I will see after I try to sync.

Anmeldedatum: 04.11.2010 Beiträge: 16

It worked - Yeah!

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