FJ Software

It's unfortunate this forum doesn't have moderation, and post reporting features for violation of the forum rules. On most other forums the offensive, insulting, and completely uncalled for post like the one, just made by user Koelner would have been just reported, cleaned up, and the violator ...

You could allow me to make a TeamViewer session but since you don't want this too i don't have better ways to evaluate the issue.

Respectfully, as a software engineer myself, I strongly disagree with your assessment that you "don't have better ways to evaluate the issue". Giving a user an ...

Installed MPE on another Windows PC on the home network and tried to add user - same result, same message.

I do not have the kind of buddy or neighbor, where I could go to their home, ask to install your software on their personal computers and ask them to let me run tests on their personal PCs ...

Normally this message gets thrown when MyPhoneExplorer is not able to read the registration ID of the phone because a permission issue. Its the first command when the connection is etablished to the phone. In your case - i did already check your logs in the past - there is NO answer at all, also ...

Vivo is top 4 Chinese phone brand. There are hundreds of millions of Vivo phones out there, most of them are Android based. While I'd appreciate a solution that helps me personally - this fix would hardly be just for me...

It's not unreasonable to assume other Chinese brands, which use similar ...

Phone model is already stated in the OP. I do not have additional security apps installed, but there is a built-in Security app, which is part of the OriginOS. It cannot be turned off or uninstalled.

On the phone MPE client during the connection attempt, briefly says "Connected" on top, then it ...

Just for the record - I saw there was July 14th latest MPE update. I installed it and tested the sync again - this update did NOT fix the issue. MPE still throws the same phone identification error. Tried all 3 connection methods again.

I thought I'd give this thread one last shot and ask for an update, before I move off MPE permanently.

Another PC was already tried earlier, per your request. The result was the same. LAN has nothing to do with this, because this error described in the OP occurs using all 3 supported connection types: BT, WiFi and USB.

I was forced to switch to using another sync software, because I needed to sync my contacts, and no solution here for a long time, but would still prefer if MPE worked properly, as a backup option.

Any update, or is this never getting resolved? I've collected and provided all the debug logs 2 weeks ...

New debug logs emailed. Used both Windows and Android debug app versions in testing.

Here is the answer to your question:


C:\Users\<REDACTED>>ping 192.168.1.252

Pinging 192.168.1.252 with 32 bytes of data:
Reply from 192.168.1.252: bytes=32 time=96ms TTL=64
Reply from 192.168.1.252: bytes=32 ...

icke1954 hat geschrieben: In your screenshot I see that you did not start MPE in debug mode ('C:Program Files (x86)MyPhoneExplorerMyPhoneExplorer.exe' debug). The AndroidDebug.txt is only created in this mode!

Re-tested and emailed both files.

@FJ I tried temporarily disabling Windows Firewall, and all antivirus/protection software, 3rd party and Windows built-in protection - no change. At least I know it's not Windows that's blocking MPE.

Any updates from your end?

There was no AndroidDebug.txt in %appdata%\MyPhoneExplorer folder, only Debug.txt and general.ini. Both files were emailed to you.

Also, the experiment of trying to add the phone via USB ended up in MPE getting stuck indefinitely (I waited 15 minutes) on this progress line: https://snipboard.io ...

I never said or implied anywhere that I know about your software more than you do, but as far as general software development or Windows or troubleshooting knowledge goes - I'll let you be the judge. I'm a principal software, hardware and networking/communications engineer with nearly quarter of a ...

I only have ONE Microsoft Office license, and the Office, including the Outlook, which contains contacts database I'm trying to sync is installed only on ONE computer, which I'm trying to sync with my phone.

I dont have another computer with Office installation, my full contacts I need to sync are ...

I've already tried all of the above, and then some (things like disabling Windows Firewall and Virus and threat protection), before you suggested it.

I dont believe this is WiFi related, because I get the exact same error when trying to sync the phone using USB-C cable.

@FJ if you want the whole log - please unblock my user from sending PMs and I will send it to you. However, I believe these are the log lines you are looking for:


10:55:13.49 AndroidSocket_Connect...
10:55:13.60 Connect to Android OK (192.168.1.252)
10:55:13.60 Settimeout: RT=2000 WT=500
10:55:13 ...

I'm not willing to share the log publicly, due to privacy and personal security concerns, and when I tried to send you a PM and attach the log - I got this from the forum: "You may not send a private message yet (at least 5 posts in the forum and at least 2 days after registration). This measure is ...

Hello FJ,

Your assumption that "It stopped working because Android removes permissions if seldom used apps from time to time." is incorrect. I am well aware of that setting, and I have had this setting disabled on my phone for this particular app (and ALL other apps I use) for years.

I have also ...