FJ Software

I also have a problem with Samsung S10+, but I think it's a coincidence. In my case, the new phone required me to create a new "personality" (user) and it's that personality that doesn't sync with the PC. I can sync MPE on my PC with my phone, but Outlook is now out of the loop.

on this I think ...

yes I have downloaded the drivers for the phone and when I do plug it into the computer it does show and opens the file manager and allows access to the data on the phone.

wifi it is connected and can access the internet and can be pinged the MPE program is running and does show the IP

for all ...

hope I am posting correctly if not excuse me and correct me

when I attempt to add a user by all 3 methods the MyPhoneExplorer tells me that "connection to phone could not be established : Phone could not be identified" .
This did work with a previous computer running 7 pro and both a galaxy S7 ...